Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Bloomington (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs - Bloomington CBOC in Bloomington, IN seeks an Advanced Medical Support Assistant (AMSA) to support physicians, nurses, and other care team members.

The AMSA will handle technical duties that facilitate patient care and patient flow within Health Administration Service. Applicants must meet basic requirements including citizenship, English proficiency, and a high school diploma.

Qualifications

• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of policies and procedures for interdisciplinary care delivery and patient flow.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with many clinicians to meet patient care goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Excellent communication with internal and external customers in writing, by phone, and in person.

Skills

Healthcare process

Care delivery policies

Medical terminology

Interdisciplinary collaboration

Prioritization

Effective communication

Education

High school diploma or GED

Job description

This position is located at the Bloomington Community-Based Outpatient Clinic (CBOC) in Bloomington, IN within Health Administration Service. The Advanced Medical Support Assistant (AMSA) is responsible for performing a variety of technical support duties facilitating the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. AMSAs are considered chief sources of patient care and patient flow information. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education: Must have a high school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS06:

Experience:

Must have one year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs).

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.