Medical Support Assistant

Indian Health Service; Pawnee (OK); On-site; USD 36,000 - 46,000; Full time

Job summary

Indian Health Service at the Pawnee Indian Health Center in Pawnee, Oklahoma, seeks a Medical Clerk to provide essential medical and clerical support for the clinic. The role reports to the Supervisory Nurse and ensures smooth patient flow and accurate data handling.

Candidates should demonstrate strong customer service, data entry, and appointment scheduling skills, with attention to detail and compliance with federal procedures.

Qualifications

• GS-05 requires at least 1 year of specialized experience equivalent to GS-04.
• Or four years of education above high school in an accredited institution.
• Time-in-grade and other federal requirements apply.

Responsibilities

• Perform medical and clerical support duties to assist the medical or specialty clinic.

Skills

Customer service

Data entry

Telephone support

Scheduling appointments

Education

Four years of education above high school

Job description

This position is located within the medical or specialty clinic at the Pawnee Indian Health Center in Pawnee, Oklahoma. The purpose of this position is to perform medical and clerical support duties to assist the medical or specialty clinic. This position reports to the Supervisory Nurse. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) full year of specialized experience equivalent to the GS-04 grade level in the Federal service obtained in either the private or public sector. Examples include screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of customer service duties such answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and scheduling appointments. OR Four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR A combination of experience and education. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. For example, one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.