Medical Support Assistant

Indian Health Service; Fort Thompson (SD); On-site; USD 34,000 - 44,000; Full time

Job summary

Indian Health Service in Fort Thompson, SD seeks a receptionist/clerical support to manage the appointment system and assist the nursing team under the Director of Nursing. This role prioritizes client flow, accuracy, and courteous service in a federal healthcare setting.

Responsibilities include scheduling appointments, answering phones, typing, mailing letters, maintaining supplies, and coordinating with providers to support timely care.

Qualifications

• 4 years of education above high school leading to a Bachelor’s degree.
• At least 1 year of specialized experience equivalent to GS-5.
• Scheduling appointments and receptionist duties.
• Combining Education and Experience: combinations may be used to meet total experience.

Responsibilities

• Schedule appointments and assist physician with follow ups on patients.
• Assist with receptionist duties: phone calls, typing, mailing letters.
• Maintain supplies and assist management to meet deadlines.

Skills

Scheduling appointments

Reception duties

Clerical work

Phone handling

Education

4 years of education above high school leading to a Bachelor’s degree

Job description

This position is located at the Fort Thompson Indian Health Service in Fort Thompson, SD. The purpose of this position is to manage the appointment system, serve as receptionist and assist with clerical duties to provide efficient services to clients, visitors, and other healthcare providers under the direction of the Director of Nursing. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS

• GS-05: Applicant must have successfully completed 4 years of education above high school leading to a Bachelors degree. -OR- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Scheduling appointments; assisting the physician and/or nurse with follow ups on patients; maintaining supplies; working with management to meet deadlines; assisting with receptionist duties, i.e phone calls, typing, mailing letters.
• OR; Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. For GS-5 level positions; only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.