Medical Support Assistant

US-Department-of-Veterans-Affair; Norristown (Montgomery County); Vor Ort; USD 37.000 - 48.000; Vollzeit

Zusammenfassung

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the Community Based Outpatient Clinic in Norristown, PA. The role supports physicians, nurses, and other clinical staff by handling medical information and appointment scheduling.

Basic requirements include U.S. citizenship, English proficiency, and a high school diploma or GED. Training and advancement opportunities are available within HAS.

Qualifikationen

• U.S. citizenship required.
• English language proficiency in speaking and writing.
• Experience: no prior experience required.
• Education: high school diploma or GED.

Aufgaben

• Enter, modify, and retrieve patient information in electronic health records.
• Schedule medical appointments in clinical settings.
• Communicate with internal and external customers professionally.
• Provide patient support and assist clinical staff as needed.

Kenntnisse

Medical terminology

Electronic health records

Appointment scheduling

Customer service

Effective communication

Ausbildung

High School Diploma

Two years of education above high school

Jobbeschreibung

This position is in Health Administration Service (HAS) at the Community Based Outpatient Clinic in Norristown, PA. The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience: No experience required.
• Education: High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates:

Medical Support Assistant, GS-5

• Experience or Education:
  • Experience: One year of creditable experience equivalent to the next lower grade level; OR,
  • Education: Two years of education above high school.
• Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:
  • Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
  • Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
  • Ability to schedule medical appointments in a clinical setting.
  • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
  • Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
  • Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Creditable experience

includes administrative patient support in a medical inpatient or outpatient setting.

Preferred Experience

Providing exceptional customer service to veterans, answering telephone, communication with healthcare providers, veterans, and managing multiple task in a fast pace environment.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-5.

Physical Requirements

You will be asked to participate in a pre-employment evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.