Medical Support Assistant

Omaha Tribe of Nebraska; Macy (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

The Omaha Tribe of Nebraska is seeking a Medical Support Assistant to support patient check-in and reception, verify and update demographic and insurance information in the EHR, and schedule appointments. You will answer calls, guide patients through registration, and assist with inquiries while upholding HIPAA and confidentiality standards.

Responsibilities include collecting insurance details, entering data into RPMS, and coordinating referrals to available resources.

Qualifications

• High school diploma or GED required or equivalent experience.
• Minimum of 1 year in a health care setting preferred.
• Ability to verify and update patient demographic and insurance information accurately.

Responsibilities

• Greet patients and check them in; verify demographic and insurance data in EHR.
• Schedule appointments and direct calls; maintain registration accuracy.
• Collect and scan insurance cards; ensure HIPAA and privacy compliance.
• Assist patients with registration and general inquiries; answer phones.
• Coordinate referrals to third-party resources and community programs as needed.
• Maintain confidential patient information and provide courteous service.

Skills

Medical terminology

HIPAA compliance

Customer service

Phone etiquette

EHR data entry

Scheduling appointments

Data entry

Microsoft Office

Interviews

Privacy / confidentiality

Education

High school diploma or GED

Tools

RPMS

Job description

SUMMARY: The Medical Support Assistant provides administrative and clerical support at the patient check-in and reception desk. Responsibilities include greeting and checking in patients, verifying, and updating patient demographic and insurance information in the Electronic Health Record EHS/RPMS system, scheduling appointments, answering and directing incoming telephone calls, and assisting patients with registration and general inquiries – ensure patients are received in a courteous and professional manner and that registration information is accurate and up to date.

ESSENTIAL DUTIES and/or RESPONSIBILITIES include the following:

• Conduct patient interviews to initiate new health records or reactivate retired health records.

• Verify patient eligibility for healthcare services by collecting appropriate documentation, such as Tribal enrollment cards, birth certificates, marriage licenses, and legal documents for name changes
• Enter patient information accurately into the RPMS Patient Registration System.
• Ensure patients complete necessary forms for registration and obtain signatures.
• Obtain and verify health insurance eligibility information for patients using Medicaid, Medicare, and private/commercial insurance portals at every encounter.
• Collect and scan photocopies of the patient health insurance cards.
• Answer incoming phone calls, check in visitors/patients, and/or direct them to the appropriate services.
• Schedule appointments using the scheduling package, maximizing provider availability and reducing waiting times.
• Maintains HIPAA, Privacy Act, and Medical Confidentiality regulations.
• Coordinate and refers patients who may be eligible for third-party resources (Medicaid, Medicare, TANF, SSI, Veterans Benefits, etc.) with Patient Benefits Coordinator(s) using RPMS page 5.
• Maintains strict confidentiality in all matters concerned with the Health Center.

• Performs other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• At least one (1) year of experience working in the Health Care environment preferred.

KNOWLEDGE, SKILLS, and/or ABILITIES:

• Working knowledge of medical terminology.
• Knowledge of clinic operations, appointment scheduling, and the services offered by each clinic to ensure patients are directed appropriately and delays are minimized.
• Ability to obtain, verify, enter, and update patient demographic and insurance information accurately in the Electronic Health Record (EHR) system.
• Strong computer skills, including proficiency in electronic health records, data entry, word processing, and general office applications.
• Ability to gather and verify patient information through effective interviewing and communication techniques.
• Understanding of patient registration procedures, Health Information Management processes, and the importance of maintaining accurate patient records.
• Knowledge of the Privacy Act of 1974 and the importance of protecting confidential information and patient privacy.
• Knowledge of third-party resources, including Medicaid, Medicare, Veterans Benefits, TANF, and SSI, and the ability to direct patient inquiries appropriately.
• Strong telephone etiquette, customer service, and communication skills, including the ability to handle challenging patient interactions professionally.
• Ability to organize and prioritize tasks, maintain accuracy, and manage multiple responsibilities in a busy clinic environment.
• Ability to work independently with minimal supervision and as part of a healthcare team.

PLEASE NOTE: P.L. 93-638, Indian Preference and Tribal Employment rights Ordinance. (T.E.R.O) will be practiced; however, all qualified applicants will be considered.