Medical Support Assistant

Actalent; Cheyenne (WY); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Remote position (100% to 100% remote)

Mon-Fri schedule

No nights or weekends

Medical, dental & vision benefits

401(k) Retirement Plan

PTO / Paid time off

Job summary

Actalent is seeking a Medical Support Assistant (Remote) to serve as a frontline contact for Veterans and healthcare providers. You will help ensure a seamless patient experience across scheduling, referrals, and EMR documentation.

The role requires a high school diploma or GED, 6 months of customer service, strong data entry, and excellent communication skills in a fast-paced healthcare environment. 100% remote with weekday schedule.

Qualifications

• High School Diploma or GED.
• At least 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ WPM.
• Basic understanding of medical terminology.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced healthcare environment.

Responsibilities

• Scheduling and coordinating patient appointments.
• Managing referrals and electronic consults.
• Supporting community care coordination efforts.
• Assisting Veterans by answering questions and connecting them with care teams.
• Updating and maintaining patient information in EMR.
• Documenting patient interactions accurately and efficiently.
• Collaborating with providers, nurses, and admin teams to support patient care.
• Ensuring privacy, security, and healthcare regulatory compliance.

Skills

Customer service

Data entry

Typing 50+ WPM

Verbal and written communication

Medical terminology

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Medical Support Assistant (Remote)

Are you passionate about helping others and providing exceptional customer service? We're looking for dedicated Medical Support Assistants (MSAs) to join a team supporting Veterans. In this role, you'll play a vital part in helping Veterans access the healthcare services they need while gaining valuable experience within one of the nation's largest healthcare systems.

What You'll Be Doing

As a Medical Support Assistant, you'll serve as a key point of contact for Veterans and healthcare providers, helping ensure a seamless patient experience.

Responsibilities

• Scheduling and coordinating patient appointments
• Managing healthcare referrals and electronic consults
• Supporting community care coordination efforts
• Assisting Veterans by answering questions and connecting them with the appropriate care teams
• Updating and maintaining patient information within electronic medical records
• Documenting patient interactions accurately and efficiently
• Collaborating with providers, nurses, and administrative teams to support patient care
• Ensuring compliance with privacy, security, and healthcare regulations

What We're Looking For

We're seeking individuals who are organized, detail-oriented, and passionate about providing outstanding service.

Required Qualifications

• High School Diploma or GED
• At least 6 months of customer service experience
• Strong computer and data entry skills
• Typing speed of 50+ WPM
• Basic understanding of medical terminology
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced healthcare environment

Preferred Experience

• Medical office, patient access, scheduling, or healthcare administration experience
• Experience working with EMR/EHR systems
• Veterans Affairs or federal healthcare experience
• Knowledge of healthcare referrals and consult management

Why You'll Love This Opportunity

• 100% remote position with a consistent Monday-Friday schedule
• No nights or weekends
• Opportunity to support and make a meaningful impact on healthcare journeys
• Gain valuable experience within a nationally recognized healthcare network
• Long-term contract opportunity with potential for extension
• Collaborative and mission-driven work environment

Job Type & Location

This is a Contract position based out of Cheyenne, WY.

Pay And Benefits

The pay range for this position is $17.23 - $20.97/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.