Medical Support Assistant

TERRESTRIS, LLC; Castle Rock (CO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid sick leave

Paid vacation

11 federal paid holidays

Job summary

Terrestris, LLC in Castle Rock, Colorado is seeking a Medical Support Assistant to support the Veteran community in the Castle Rock area. This position is open to all candidates, including Locum or Traveling professionals.

The role features a base year with 2 one-year option periods, Monday through Friday, 8:00 am to 4:30 pm Mountain Time, at 3753 Dacoro Lane. Ideal candidates will have at least 6 months of customer service, basic computer skills, and familiarity with VA software.

Qualifications

• Minimum 6 months of customer service experience.
• Oral and written proficiency with English.
• High School education or GED equivalent.
• Proficiency with basic computer skills and MS Office.
• Knowledge of medical terminology is a plus.
• Experience with VA software (CPRS, VISTA, CTM, ISS, HSRM, PPMS) is a plus.

Responsibilities

• Check-in of patients via Integrated Scheduling Solution (ISS).
• Answer phones with professional etiquette and collect information before transferring calls.
• Serve as Patient Relations Representative and address patient concerns tactfully.
• Manage and complete assigned work, maintain efficient workflow, and communicate progress.
• Update patient demographics (phone, address, next of kin, emergency contact, insurance).
• Open and close clinics daily, monitor faxes and mail per HIPAA standards.

Skills

Customer service

English proficiency

Medical terminology

Typing 50 WPM

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Office Suite

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Medical Support Assistant to support the Veteran community in the Castle Rock, Colorado area. This position is open to all candidates, including Locum or Traveling professionals.

Position Highlights:

• Logistics:
  • Contract Type: 1 base year with 2, 1-year option periods
  • Schedule: Monday – Friday 8:00 am – 4:30 pm (MST)
  • Location: 3753 Dacoro Lane, Castle Rock, Colorado 80109
    
• Requirements:
  • Authorization to work in the U.S. permanently, without sponsorship.
  • Minimum 6 months of customer service experience.
  • Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
  • Have a High School education or GED equivalent.
  • Oral and written proficiency with English.
  • Basic computer skills.
  • Type at least 50 WPM.
  • Basic medical terminology knowledge.
  • Previous experience with the VA is a plus.
  • Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.
• Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) match
  • Paid sick leave
  • Paid vacation
  • 11 federal paid holidays

I’ve never heard of Terrestris. Why should I join the team?

In 2025, Terrestris was ranked 185 out of the top 5,000 fastest-growing private companies in America by Inc. We hit this mark because, at Terrestris, we form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

What does a typical day look like for the Medical Support Assistant?

You will:

• Monday – Friday 8:00 am – 4:30 pm (MST).
• Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
• Answer the phone and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller. Collect adequate information before transferring a call to nurse, provider, social work, etc.
• Check-in of all patients via Integrated Scheduling Solution (ISS).
• Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
• Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
• Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
• Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment. Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.

What qualifications do you look for?

You might be the professional we’re looking for if you have:

• Authorization to work in the U.S. permanently, without sponsorship.
• Minimum 6 months of customer service experience.
• Proficiency with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• Have a High School education or GED equivalent.
• Oral and written proficiency with English.
• Basic computer skills.
• Type at least 50 WPM.
• Basic medical terminology knowledge.
• Previous experience with the VA is a plus.
• Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

If selected, candidates will need to complete credentialing and onboarding requirements consistent with VA medical staff processes.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits, including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week regularly are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.