Medical Support Assistant

US-Department-of-Veterans-Affair; Brownsburg (IN); On-site; USD 39,000 - 48,000; Full time

Job summary

The US Department of Veterans Affairs in Brownsburg, IN is seeking a Medical Support Assistant to support physicians, nurses and clinical staff by performing essential patient-support duties, data entry, appointment scheduling, and coordinating referrals.

This federal role emphasizes accuracy, confidentiality, and customer service as you help manage electronic health records, enter patient information, respond to inquiries, handle test results, and assist with daily clinic operations in a busy

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills to resolve patient concerns.
• Ability to enter and retrieve information in EHR and scheduling systems.
• Experience or ability to schedule medical appointments in a clinical setting.

Responsibilities

• Assist clinical staff by performing patient support duties.
• Schedule medical appointments in a busy outpatient setting.
• Enter and manage patient data in electronic health records.
• Maintain confidentiality and communicate professionally with staff and patients.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Independent worker

Communication skills

Education

High school diploma / GED

Job description

This position is located at the Brownsburg, IN Community Based Outreach Clinic (CBOC), Richard L. Roudebush VA Medical Center. The Medical Support Assistant is responsible for performing a variety of technical support duties that facilitate the work of physicians, nurses and other members of the medical facility who provide direct patient care.

NOTE: You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part‑time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume may result in disqualification. Please refer to USAJOBS Help Center - What should I include in my federal resume? for additional information on resume requirements.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-5 Medical Support Assistant

In addition to meeting basic requirement listed above, applicant must possess at least one year experience at or equivalent to work at the next lower level, GS-4 that provides the knowledge, skills, and abilities to perform successfully the work of the position.

• One year of creditable experience equivalent to the next lower grade.

OR

• Two years of education above high school. TRANSCRIPTS REQUIRED

Demonstrated Knowledge, Skills, and Abilities

• (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• (b) Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
• (c) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• (d) Ability to schedule medical appointments in a clinical setting.
• (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• (f) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-5

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.