Medical Support Assistant

U.S. Department of Veterans Affairs; Baltimore (MD); Vor Ort; USD 40.000 - 56.000; Vollzeit

Zusammenfassung

U.S. Department of Veterans Affairs in Baltimore, MD seeks a Medical Support Assistant to perform routine and complex administrative and clerical duties, supporting Prosthetic management and clinical workflow.

The role includes scheduling, updating demographics and insurance details, and providing equipment as needed, with adherence to safety and workload credit requirements.

Qualifikationen

• Proficient in routine and complex administrative and clerical duties.
• Schedule appointments and interpret/verify provider orders per guidelines.
• Maintain schedules by scheduling, cancelling, and rescheduling appointments.

Aufgaben

• Enter no-show information and prepare for clinic visits.
• Monitor inpatient and outpatient appointments to ensure coverage.
• Verify and update patient demographics and insurance information.
• Provide durable medical equipment to Veterans and/or providers and post stock issues.
• Support clinical lab practitioners and participate in meetings and huddles.
• Coordinate administrative services to veterans, families, and caregivers.

Kenntnisse

Clerical skills

Scheduling

Data entry

Customer service

Ausbildung

High school diploma or equivalent

Tools

EHR systems

Jobbeschreibung

Summary

The incumbent performs both routine and complex administrative and miscellaneous clerical duties as assigned with general administrative support from Prosthetic management.

Summary

The incumbent performs both routine and complex administrative and miscellaneous clerical duties as assigned with general administrative support from Prosthetic management.

Duties

• DUTIES: The incumbent performs both routine and complex administrative and miscellaneous clerical duties as assigned with general administrative support from Prosthetic management
• Incumbent is responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Assignments at this level include - but are not limited to - scheduling - cancelling - and re-scheduling patient's appointments and/or consults
• entering no-show information
• preparing for clinic visits
• monitoring both inpatient and outpatient appointments for areas of responsibility
• ensuring encounter information is completed in order to obtain appropriate workload credit
• and verifying and updating demographics and insurance information
• The incumbent will perform assigned duties to facilitate efficient daily operations - providing support to clinical lab practitioners and will participate in meetings - briefings - and/or daily huddles
• The incumbent will manage the daily flow of service by coordinating administrative services for veterans and their family members and caregivers
• The incumbent will also be responsible for providing durable medical equipment to Veterans and/or providers presenting to the service as needed and posting stock issues
• The incumbent is responsible for proactive behaviors in preventing - identifying - and reporting unsafe patient care situations
• Work Schedule: Monday - Friday - 8:00am -4:30pm Compressed/Flexible: Not available Telework: ADHOC ONLY Virtual: This is not a virtual position
• Functional Statement #: 000000 VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo