Medical Services Supervisor

Cardinal Point Homeland Security Group; Allentown (Lehigh County); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid Training

PTO

Medical & Dental Benefits

Employee Recognition Program

401k after six months

Job summary

Cardinal Point Homeland Security Group's Fort Washington site seeks a Security Field Supervisor to lead field staff, ensure 100% shift coverage, enforce SOPs, and lead incident command when needed.

You will train officers, conduct site inspections, manage client relations, and uphold safety, compliance, and service quality across multiple posts on a rotating schedule, including weekends and on-call flexibility.

Qualifications

• ~5+ years security, military, law enforcement, or related supervisory experience.
• Valid driver's license.
• Ability to pass drug testing.

Responsibilities

• Lead field staff and maintain presence as Cardinal Point ambassador.
• Ensure 100% shift coverage and proper staffing per zone.
• Coach officers, train on SOPs, and enforce reporting standards.
• Respond to emergencies and lead incident command when needed.
• Maintain client relations, investigate concerns, and ensure service quality.
• Review logs and ensure compliance with policies and regulations.
• Support zone-based operations and participate in weekly reviews.

Skills

Leadership

Supervisory experience

Communication

Field operations

Job description

Description SECURITY FIELD SUPERVISOR - Under the general direction of the Operations Manager, the Security Field Supervisor is responsible for providing front-line leadership, operational oversight, and direct supervision of field security personnel. The Supervisor acts as the first operational response layer within the zone-based command structure, ensuring consistent staffing, compliance, service quality, and officer performance across all assigned sites. In the absence of, or as directed by, the Operations Manager, this role assumes full responsibility for field decisions, emergency response leadership, incident command, and ensuring service continuity.

LOCATION: Fort Washington, PA

SCHEDULE:

Fixed, rotating schedule with every other weekend off

Position may require on call status and schedule flexibility as needed

KEY RESPONSIBILITIES

1. Leadership & Representation Serve as a Cardinal Point ambassador: professionally attired, punctual, engaged, and consistently aligned with company values. Lead field staff with a supportive, positive, and accountable mindset rooted in transformational leadership. Enforce supervisor standards including appearance, conduct, procedural justice, and communication expectations.
2. Daily Operations & Staffing Ensure 100% shift coverage within assigned zone; proactively resolve missed check-ins, call-outs, and open posts. Conduct daily schedule verification, DAR reviews, shift handoffs, and operational readiness checks. Match officer skillsets to posts and ensure adherence to uniforms, grooming, and equipment standards.
3. Field Supervision & Coaching Perform field inspections (minimum: 2+ per site weekly) and provide in-moment coaching and correction. Train officers to ensure mastery of site SOPs, post orders, emergency procedures, and reporting standards. Identify performance issues and apply progressive discipline consistent with company policy.
4. Incident Response & Command Respond immediately to emergencies or unusual occurrences; assume incident command when appropriate. Ensure accurate, complete, and compliant incident reporting following investigative writing standards. Maintain communication with Operations Manager and senior leadership during critical incidents.
5. Client Interaction & Service Quality Maintain visibility across locations; build rapport and ensure service standards are consistently met. Investigate and resolve client concerns, document findings, and elevate appropriately. Conduct weekly client check-ins and track follow-up action items.
6. Compliance, Documentation & Reporting Review logs, reports, and officer activity before end of shift; correct deficiencies. Ensure adherence to legal, regulatory, and agency standards (Act 34/114/151/24/126/168, TB, drug testing, weapons policies). Maintain accurate data related to scheduling, inspections, corrective actions, and officer development.
7. Zone-based Operational Accountability Support execution of the zone-based operational model: staffing, compliance, client relations, and scheduling for your assigned zone. Participate in weekly operational meetings and contribute to performance metrics review (vacancy, overtime, IR compliance).

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Supervisor must be able to:

• Conduct foot and vehicle patrols
• Lift up to 50 lbs.
• Run, climb, and respond quickly in emergencies
• Perform CPR and intervene in physical altercations
• Use defensive tools/weapons per training & policy

CONDUCT EXPECTATIONS

Supervisors must model calm, discretion, procedural justice, fairness, and professionalism at all times. Conflict must be handled through tact, de-escalation, and adherence to SOP and company policy.

MINIMUM REQUIREMENTS

• ~5+ years security, military, law enforcement, or related supervisory experience.
• ~ Valid driver's license.
• ~ Ability to pass drug testing.

PREFERRED QUALIFICATIONS

• Act 235
• Concealed Carry Permit (as applicable per site/zone)

COMPENSATION: $45,000 / year

BENEFITS

• Paid Training
• PTO
• Medical & Dental Benefits
• Employee Recognition Program
• 401k after six months