Medical Services Coordinator

LifeStance Health; North Charleston (SC); On-site; USD 24,108 - 25,485; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid parental leave

Job summary

LifeStance Health in North Charleston is hiring a Medical Services Coordinator responsible for coordinating medical care and supporting patients and clinicians. This role ensures quality customer service for both in-person and remote interactions.

The ideal candidate will assist psychiatric clinicians with patient care needs, manage phone support, and handle urgent requests while cultivating a positive work environment.

LifeStance offers competitive pay and a comprehensive benefits package, including health insurance and a retirement savings plan.

Qualifications

• Ability to multitask and prioritize duties effectively.
• Strong written and verbal communication skills.
• Experience in healthcare operations or customer service preferred.

Responsibilities

• Serve as a point of contact to coordinate medical care.
• Provide support to patients and psychiatric clinicians.
• Manage phone systems to provide patient support.

Skills

Multitasking

Communication skills

Computer software applications

Confidential information handling

Education

High school or equivalent

Associate's/bachelor's degree preferred

Tools

Microsoft Office

Electronic Medical Records (EMRs)

Job description

Job Summary

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians.

Compensation

$17.50 - $18.50/hour

Location

4000 Faber Pl Dr Suite 110, Charleston, SC 29405

Duties/Responsibilities

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in‑office clinician and staff.
• Engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support

• Assist psychiatric clinicians with necessary aspects of patient care, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork (e.g., FLMA).
• Facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy.
• Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication‑related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard‑copy correspondence into the patient’s EHR record.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle urgent requests; triage patient issues and resolve them, directing to correct departments or escalating for assistance.
• Assist in coordination of external referrals for patient care.

Clinician Support

• Provide general clinician support—assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in the termination process for patients as needed (e.g., termination letter, external referral, AMD status, etc.).

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using computer software applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Education And Experience

• High school or equivalent required; associate’s/bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, customer service, or a similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

As a full‑time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long‑term disability, and life insurance. Additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.