Medical Services Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Disability Insurance

Life Insurance

401(k) match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a dedicated operations and patient services professional to support medical care coordination and patient and clinician services across in-person and remote settings. The role emphasizes strong customer service, efficient coordination of care, and seamless communication among patients, clinicians, and care teams.

Responsibilities include assisting with prior authorizations, records requests, telehealth access support, and handling urgent requests with appropriate

Qualifications

• Ability to multitask and prioritize duties to deliver high-quality patient experience.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient in computer software applications (Microsoft Office and EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Operational Excellence: Create a positive work environment, be a culture carrier, and support in-office clinician and staff engagement activities to promote LifeStance Health culture, engagement, and connection. Provide strong customer service, respond quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Skills

Multitask

Independent & team

Written & verbal communication

HIPAA compliance

Patient service orientation

Education

High school diploma or equivalent

Associate or bachelor’s preferred

Tools

Microsoft Office

EMR systems

Job description

Overview

LifeStance Health is a mental health care provider focused on helping individuals, families, and communities. This position supports medical care coordination and patient and clinician services across in-person and remote settings.

Responsibilities

• Operational Excellence: Create a positive work environment, be a culture carrier, and support in-office clinician and staff engagement activities to promote LifeStance Health culture, engagement, and connection. Provide strong customer service, respond quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support: Assist psychiatric clinicians with medical care needs including prior authorizations, lab orders, letters for patients, records requests, and coordination of patient forms (e.g., FMLA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems by answering the medical services line and providing patient support with medication questions, refill requests, release requests, appointment reschedules, and other inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all correspondence into the patient’s EHR. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting. Immediately handle urgent requests, triage issues, and route to correct departments or escalate when needed. Assist in coordinating external referrals for patient care.
• Clinician Support: Provide general clinician support by assisting with administrative duties such as sending letters and faxes, and coordinating with clinicians regarding additional patient questions. Aid psychiatrists or clinicians in termination processes for patients when needed (e.g., termination letters, external referrals, AMD status).

Qualifications

• Ability to multitask and prioritize duties to deliver high-quality patient experience.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient in computer software applications (Microsoft Office and EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Education and Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Other Requirements

• Professionalism and ethical decision-making aligned with company values.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance as a full-time employee.
• 401(k) with employer match, paid parental leave, paid time off, holiday pay, and Employee Assistance Program.

Equal Opportunity

LifeStance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact our Human Resources Team at [e-mail].