Medical Secretary

Trinity Health; Hartford (CT); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Benefits starting on day one

Mission-driven culture

Collaborative and supportive team

Growth opportunities and development

Job summary

Trinity Health Of New England Medical Group is seeking a compassionate, organized Medical Secretary to join the Hematology Oncology team. This role serves as a key contact for patients and providers, supporting daily administrative operations in a busy specialty practice.

The position involves welcoming patients, coordinating check-in/out, scheduling, updating medical records, and assisting with prior authorizations and EMR documentation.

Qualifications

• 1-2 years of healthcare or medical office experience required.
• Associate degree preferred.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.

Responsibilities

• Welcome patients and manage the check-in/check-out process.
• Answer and triage incoming calls, providing exceptional customer service.
• Schedule patient appointments, procedures, and diagnostic exams.
• Prepare, maintain, and update patient medical records.
• Obtain prior authorizations and pre-certifications for procedures and exams.
• Scan and organize medical documentation within the electronic medical record.
• Collaborate with providers, clinical staff, and office team members to support efficient patient care.
• Maintain proficiency with office technology and electronic health record systems.
• Support clinical staff with clerical tasks while contributing to a positive, patient-centered environment.

Skills

Healthcare experience

Strong communication

Organizational skills

Data entry skills

Team collaboration

Phone etiquette

Education

Associate degree preferred

Tools

Epic experience

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Trinity Health Of New England Medical Group is seeking a compassionate, organized, and customer-focused Medical Secretary to join our Hematology Oncology team. In this role, you will serve as a key point of contact for patients and providers, ensuring a positive patient experience while supporting the daily administrative operations of a busy specialty practice.

What You’ll Do

• Welcome patients and manage the check-in/check-out process.
• Answer and triage incoming calls, providing exceptional customer service.
• Schedule patient appointments, procedures, and diagnostic exams.
• Prepare, maintain, and update patient medical records.
• Obtain prior authorizations and pre-certifications for procedures and exams.
• Scan and organize medical documentation within the electronic medical record.
• Collaborate with providers, clinical staff, and office team members to support efficient patient care.
• Maintain proficiency with office technology and electronic health record systems.
• Support clinical staff with clerical tasks while contributing to a positive, patient-centered environment.

Qualifications

• Associate degree preferred.
• 1-2 years of healthcare or medical office experience required.
• Previous Medical Secretary or equivalent administrative experience required.
• Epic experience preferred.
• Strong computer and data entry skills.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively as part of a multidisciplinary healthcare team.
• Ability to effectively manage multiple phone lines.

Why Join Trinity Health Of New England?

• Benefits starting on your first day
• Mission-driven culture focused on compassionate care
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Join a dedicated team committed to delivering exceptional care and making a difference in the lives of our patients every day.

About Trinity Health Of New England:

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community’s overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.