Medical Screener - Reception Technician / Customer Service (South Lansing Center)

CSL; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Medical Screener - Reception Technician to join their South Lansing Center. The role involves greeting donors, conducting screening procedures, and ensuring a safe environment. Candidates should have a high school diploma and customer service experience, with a focus on communication and attention to detail.

Benefits

Health options

Life insurance

Disability

401(k)

PTO

Holidays

Qualifications

• Minimum of 3 months experience in clerical or customer service roles, preferably in a medical environment.
• Ability to follow instructions and guidelines.
• Good vision and communication skills.

Responsibilities

• Assist qualified donors in completing the screening process.
• Educate new donors about the donation process.
• Monitor donors during and after pheresis for reactions.

Skills

Communication

Customer Service

Basic Math Skills

Education

High school diploma or equivalent

Job description

Medical Screener - Reception Technician / Customer Service (South Lansing Center)

Join to apply for the Medical Screener - Reception Technician / Customer Service (South Lansing Center) role at CSL.

Job Description Summary: Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

Job Responsibilities:

1. Assist qualified donors in completing the screening process, including health history assessment, medical questions, and health screening procedures (blood pressure, pulse, weight, temperature, finger stick for hematocrit and protein levels).
2. Educate new donors about the donation process, screening tests, appointment system, fees, policies, nutrition, and address donor questions.
3. Register applicants and transfer donors as trained.
4. Answer phone calls and direct inquiries appropriately.
5. Monitor donors during and after pheresis for reactions and notify staff if needed.
6. Report donor flow issues to supervisors.
7. Accurately record donor data in the electronic system.
8. Understand policies related to hyper immune programs if applicable.
9. Maintain a clean, safe, and stocked work environment following HSE and OSHA policies.
10. Maintain confidentiality of all personnel, donor, and center information.
11. Cross-train in other areas as needed.
12. Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of 3 months experience in clerical or customer service roles, preferably in a medical or health environment, or equivalent education/experience.
• Basic math skills.

Working Conditions:

• Ability to follow instructions and guidelines.
• Good vision and communication skills.
• Standing, walking, reaching, bending, kneeling, manual dexterity.
• Occasional lifting up to 25 pounds.
• Fast-paced environment with potential exposure to hazards and bloodborne pathogens.
• Use of PPE required.
• Overtime and extended hours may be necessary.

CSL is an equal opportunity employer. Benefits include health options, life insurance, disability, 401(k), PTO, and holidays. For more info, visit https://cslbenefits.com/cslp.