Medical Screener - Reception Technician (Customer Service)

CSL; Saginaw (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

CSL Plasma is seeking a Donor Center Screener to greet donors, verify eligibility, and guide them through the screening process at our plasma collection center. You will support health history assessments, perform vital signs checks, and facilitate the finger-stick hematocrit/total protein testing under SOP guidance.

With training, you may educate donors on the donation process, policies, nutrition and scheduling.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months in clerical or customer service role, preferably in medical/health setting.
• Ability to perform basic math calculations.

Responsibilities

• Greet donors at the plasma center and verify donor suitability during registration.
• Assist qualified donors in completing the screening process according to SOPs.
• Perform health screening tasks including blood pressure, pulse, weight, temperature.
• Conduct finger-stick to obtain hematocrit and total protein levels.
• Educate donors on the donation process, policies and center procedures after training.
• Register and transfer donors as needed, and answer donor inquiries or route calls.
• Monitor donors for reactions during/after pheresis and notify staff as required.
• Record donor data accurately in the electronic donor information system.
• Maintain a clean work environment and ensure supplies are available as needed.
• Maintain confidentiality of all donor and center information.

Skills

Donor greeting

Registration procedures

Screening support

Health history assessment

Medical questions response

Refer to medical staff

Vital signs measurement

Finger-stick hematocrit

Donor education

Cross-training flexibility

Education

High school diploma or equivalent

Tools

Electronic donor information system

Job description

Responsibilities:

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.


• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.


• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.


• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.


• May answer the telephone and answer callers question or transfer call to appropriate staff member.


• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.


• Alerts Group Leader or Supervisor of donor flow issues.


• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.


• Understands the policies and procedures associated with hyper immune programs at the center if applicable.


• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.


• Maintains confidentiality of all personnel, donor and center information.


• May be cross-trained in other areas to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform other job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required


• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience


• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

About CSLPlasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.