Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Ocala (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

CSL Plasma is hiring a Medical Screener - Reception Technician in Ocala, Florida. You will be responsible for greeting and screening donors, maintaining accurate records, and ensuring a safe donation process. This full-time role requires a high school diploma and prior customer service experience, offering competitive pay and a supportive work environment.

Qualifications

• Minimum of three months experience in a clerical or customer service role, preferably in a medical or health setting.

Responsibilities

• Greet donors and conduct registration procedures.
• Perform health screenings such as blood pressure and pulse checks.
• Educate donors on the donation process and health screenings.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

Medical Screener - Reception Technician (Customer Service)

Pay: Competitive

Location: Ocala, Florida

Employment type: Full-Time

Job Description

Responsibilities:

1. Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for plasma pheresis.
2. Assist qualified donors in completing the screening process, including health history assessment, medical questions, and health screening procedures such as blood pressure, pulse, weight, and temperature measurements.
3. Perform finger sticks to obtain samples for hematocrit and total protein levels.
4. Educate new donors about the donation process, health screening tests, appointment system, donation fees, center policies, and nutrition.
5. Register applicants and transfer donors as needed, following appropriate training.
6. Answer phone calls and direct inquiries to the appropriate staff.
7. Monitor donors during and after the pheresis process for reactions and notify staff if necessary.
8. Record donor data accurately in the electronic management system.
9. Understand policies related to hyper immune programs, if applicable.
10. Maintain a clean, organized work environment and ensure supplies are stocked.
11. Follow all health, safety, and environmental policies, promoting safety at all times.
12. Maintain confidentiality of personnel, donor, and center information.
13. Cross-train in other areas as needed, with bilingual skills potentially required.
14. Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of three months experience in a clerical or customer service role, preferably in a medical or health setting, or equivalent education and experience.
• Basic math skills.

Note: Qualifications may vary based on local legal and educational requirements.