Medical Screener - Reception Technician (Customer Service)

CSL; Calumet Park (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Medical Screener - Reception Technician to join their team. This role involves greeting donors, conducting health screenings, and ensuring compliance with safety protocols. You will assist in educating new donors about the screening process and products made from plasma. If you have a passion for customer service and want to make a difference in the health sector, this opportunity is perfect for you. Join a company that prioritizes well-being and offers a supportive work environment.

Qualifications

• 3+ months experience in customer service or clerical roles, preferably in medical settings.
• Ability to perform basic math calculations.

Responsibilities

• Greet donors and conduct registration procedures for plasma pheresis.
• Monitor donors for reactions during and after pheresis.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma

Job description

Medical Screener - Reception Technician (Customer Service)

Join to apply for the Medical Screener - Reception Technician (Customer Service) role at CSL

Responsibilities include:

1. Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.
2. Assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This involves assessing health history, medical questions, performing health screenings (blood pressure, pulse, weight, temperature), and performing finger sticks for hematocrit and protein levels.
3. After training, educating new donors on therapeutic products made from plasma, explaining the screening process, tests, appointment system, fees, policies, nutrition, and answering questions professionally.
4. Registering and transferring donors based on operational needs and training completion.
5. Answering calls and directing inquiries appropriately.
6. Monitoring donors for reactions during and after pheresis and notifying staff if needed.
7. Alerting supervisors of donor flow issues.
8. Accurately recording donor data in the electronic management system as per SOPs.
9. Understanding policies related to hyper immune programs if applicable.
10. Maintaining a clean work environment, ensuring supplies are available, and following HSE and OSHA policies to promote safety.
11. Maintaining confidentiality of personnel, donor, and center information.
12. Cross-training in other areas may be required; bilingual skills may be needed.
13. Performing other duties as assigned.

Qualifications include:

• High school diploma or equivalent.
• At least three months experience in clerical or customer service roles, preferably in a medical or health provider setting, or equivalent education and experience.
• Ability to perform basic math calculations.

Our benefits focus on well-being and are designed to support you. Learn more about how we care at CSL.