Medical Scheduling

TEKsystems; Indianapolis (IN); Hybrid; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems in Indianapolis, IN is seeking a detail-oriented Patient Scheduling Representative to coordinate appointments, maintain records, and deliver exceptional customer service in a fast-paced environment.

The role is contract-to-hire, hybrid in Indianapolis, with a pay range of $16.00 per hour. Benefits include medical/dental/vision, 401(k), life insurance, disability coverage, HSA, transportation benefits, Employee Assistance Program, and PTO, with access to multiple departments as needed.

Qualifications

• Minimum of 2 years of recent call center experience.
• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to think quickly, problem-solve, and respond professionally in challenging situations.
• Flexible and adaptable, with the ability to support different departments as business needs change.
• Strong organizational and multitasking abilities.
• Demonstrated empathy and ability to build rapport with patients and colleagues.

Responsibilities

• Schedule and coordinate patient appointments accurately and efficiently.
• Ensure compliance with all scheduling policies, procedures, and guidelines.
• Communicate appointment details and important information to patients in a clear and professional manner.
• Audit, update, and maintain electronic patient and case documentation in a timely manner.
• Handle high-volume inbound and outbound calls while delivering excellent customer service.
• Work effectively under pressure to meet deadlines without compromising quality or accuracy.
• Collaborate with team members and leadership to support operational goals and patient needs.
• Demonstrate professionalism, compassion, and a patient-first approach in all interactions.

Skills

Call Center Operations

Patient Scheduling

Customer Service

Data Entry

Communication

Empathy

Multitasking

Attention to Detail

Education

Bachelor's degree preferred

Job description

Job Summary

We are seeking a detail-oriented and compassionate Patient Scheduling Representative to join our team. In this role, you will serve as the primary point of contact for patients, coordinating appointments, maintaining accurate records, and providing exceptional customer service. The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates empathy in every interaction.

Key Responsibilities

• Schedule and coordinate patient appointments accurately and efficiently.
• Ensure compliance with all scheduling policies, procedures, and guidelines.
• Communicate appointment details and important information to patients in a clear and professional manner.
• Audit, update, and maintain electronic patient and case documentation in a timely manner.
• Handle high-volume inbound and outbound calls while delivering excellent customer service.
• Work effectively under pressure to meet deadlines without compromising quality or accuracy.
• Collaborate with team members and leadership to support operational goals and patient needs.
• Demonstrate professionalism, compassion, and a patient-first approach in all interactions.

Required Qualifications

• Minimum of 2 years of recent call center experience.
• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to think quickly, problem-solve, and respond professionally in challenging situations.
• Flexible and adaptable, with the ability to support different departments as business needs change.
• Strong organizational and multitasking abilities.
• Demonstrated empathy and ability to build rapport with patients and colleagues.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience in healthcare scheduling, patient services, or medical administration is a plus.

What Makes You Successful

• You are patient-focused and committed to delivering exceptional service.
• You maintain accuracy while managing a high volume of tasks.
• You communicate confidently and professionally with patients, peers, and leadership.
• You adapt quickly to changing priorities and business needs.
• You bring a positive, team-oriented attitude and a strong work ethic.

Experience Level Entry Level to Junior Level

Top Skills

• Call Center Operations
• Patient Scheduling
• Customer Service
• Data Entry
• Communication
• Empathy
• Multitasking
• Attention to Detail

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis, IN.

Application Deadline

This position is anticipated to close on Aug 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.