Medical Scheduler I - Central Scheduling - Miamisburg - FT/Days

Kettering Medical Center; Miamisburg (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking customer-oriented staff to join its Central Scheduling team. The role requires a collaborative attitude, attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities include addressing customer inquiries and maintaining service standards in a call center setting.

Qualifications

• Ability to work in a fast-paced call center environment.
• Collaborative team member with communication skills.

Responsibilities

• Demonstrate Kettering Health’s mission and service standards.
• Resolve inquiries and display customer care skills.
• Achieve performance objectives such as quality assurance.

Skills

Attention to detail

Problem-solving

Customer care skills

Active listening

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Job description

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Miamisburg

+ Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.

+ Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.

+ The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.

+ Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.

+ 142 bed facility

+ Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.

+ In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.

+ Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.

+ KH Miamisburg received several awards from Healthgrades:

+ Outstanding Patient Experience Award (2017-2019)

+ America’s 100 Best Hospitals for Prostate Surgery Award (2020)

+ Joint Replacement Excellence Award (2020)

Knowledge and Skills Required:

+ Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training.

+ Attention to detail and ability to take initiative and resolve inquiries and issues.

+ Ability to listen and document notes simultaneously.

+ Maintains high energy and positive attitude.

+ Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, colleagues and leaders.

+ Ability to remain calm under pressure and understand the needs of the customer.

+ Ability to read, analyze, and interpret verbal and written instructions.

+ Displays a desire to continuously learn, improve service delivery, and work in a team environment.

+ Demonstrates regular, consistent and punctual attendance.

+ Adhere to all established workflows, scripting, and department greetings.

+ Achieves individual key department performance objectives such as quality assurance and productivity.

Qualification and Experience:

+ High School Diploma or equivalent

+ Must have the ability to perform as a collaborative team member.

+ Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner.

+ Ability to follow directions, accept orders and perform repetitive task.

+ Demonstrate competency in working with a team and ability to effectively communicate with all levels.

Requisition Number: 2023-44196

Shift: First Shift

Name: 934093 - Central Scheduling

External Company URL: http://www.ketteringhealth.org/

Street: 1 Prestige Place

FTE: 80 Hours Per Pay Period/FTE 1.0