Medical Scheduler, Eastern Parkway, Pain Management, 8a-4p

UofL Health; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

UofL Health is seeking a Medical Scheduler to support physicians by scheduling follow-up visits and necessary tests in a multi-specialty clinic in Louisville, KY. The role involves coordinating pre-certifications, communicating clear patient instructions, and ensuring timely scheduling across departments.

Proficiency with Allscripts and Centricity Business, plus a strong commitment to HIPAA privacy and patient-centered service, is essential for success in this role.

Qualifications

• Two years scheduling in a multi-specialty clinic preferred.
• Experience with HIPAA privacy and security.
• Strong communication and patient service skills.

Responsibilities

• Schedule follow up/return visits for patients.
• Obtain pre-certifications and pre-authorizations as needed.
• Schedule medical tests and procedures for patients.
• Discuss patient instructions for procedures with patients.
• Call patients to schedule procedures and provide instructions.
• Use Allscripts, Centricity Business, and online paging systems.
• Holds in confidence all matters concerning patients per HIPAA.
• Exhibits friendly and helpful behavior.

Skills

Scheduling

HIPAA

Customer service

Communication

Education

High school diploma or GED

Tools

Allscripts

Centricity Business

Paging systems

Job description

Primary Location:

UofL Physicians - Pain Management Associates

Address:

1169 Eastern Parkway, # 2211Louisville, KY 40217

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of scheduling in a multi-specialty clinic (preferred)