Medical Response Technician

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 22,000 - 32,000; Full time

Job summary

This position provides basic protection for guests, employees, and the property under the direction of Security Department supervisors. You will project a friendly, customer‑oriented presence at all times while supporting emergency response and safety procedures.

Specific duties include maintaining security across the property, coordinating in emergencies, delivering EMS care within certification limits, disinfecting equipment, documenting calls, and ensuring supplies are replenished.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one (1) year of guest service experience or equivalent.
• Current CPR/AED certification required.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.

Responsibilities

• Maintain security across the entire property.
• Assist in the coordination of emergency situations.
• Provide emergency medical care within limits of certification.
• Disinfect and maintain EMS equipment, supplies and treatment rooms.
• Complete documentation of all medical calls and required checklists.

Education

High School Diploma or equivalent

1 year guest service experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

Under the direction of Security Department supervisors and managers, the Medical Response Technician is responsible for providing basic protection for the safety and assets of patrons, employees and the company. In addition, they will exhibit an outgoing, friendly customer-oriented personality at all times.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maintain security throughout the entire property.
• Assists in the coordination of emergency situations.
• Provides emergency medical care within limits of certification.
• Disinfects and maintains cleanliness of EMS equipment, supplies and treatment rooms as per the requirements of daily assignments.
• Conducts themselves in accordance with all Gaming Commission Regulations, and departmental policies and procedures.
• Patrols the casino areas to establish a security presence and reports all unusual situations and/or suspicious persons.
• Completes thorough documentation of all medical calls.
• Completes all required checklists for inventory and inspections of supplies and equipment.
• Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing.
• Replaces supplies as necessary and reports missing supplies to a Supervisor.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry strongly preferred.
• Must be at least twenty-one (21) years of age.
• Current CPR/AED certification required.
• Excellent communication skills.
• Must be able to promote an outgoing, friendly customer oriented personality at all times.
• Must provide adequate protection for the safety and assets of patrons, employees, and the company.
• Must be able to handle emergency situations calmly.
• Must be able to wear a radio earphone without any medical limitations.
• Must be willing to appropriately handle bodily fluids and possibly hazardous situations.
• Must have a valid Motor Vehicle License with good driving record.

KNOWLEDGE OF:

• Knowledge of computer applications to compose clear, concise, and accurate reports.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

• Available to work different types of events with varying time schedules, on varying days as needed.
• Read and comprehend all necessary documentation, training materials and policy information.
• Assist sick or injured guests and or team members.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Use tools and equipment such as, radios, computers, and other tools specific to the position.
• Stand for extended periods of time.
• Communicate clearly, in English, with guests in a professional manner.
• Work within Company established policies/guidelines.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$16 - $23/Hourly