Medical Records Technician

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

St. Charles Health System is seeking a Medical Records Technician to support daily medical records operations across our multi-provider clinics in Central Oregon. The role includes overseeing records processes, chart preparation, scanning and indexing, and ensuring timely release of information with strong customer service.

The ideal candidate will have at least two years of HIM experience, a high school diploma, and RHIT certification preferred (certifications may require CE credits).

Qualifications

• Two years hospital/medical office HIM experience.
• RHIT certification preferred; maintain CE credits if certified.
• High school diploma or GED required.

Responsibilities

• Oversee medical records processes and ROI for multiple locations.
• Assist chart preparation, scanning/indexing, and destruction.
• Provide courteous patient service and respond to records inquiries.
• Support Lean continuous improvement and maintain confidentiality.

Skills

Customer service

Records management

Communication

Attention to detail

Education

High school diploma/GED

Associate Degree in Health Record Technology

RHIT certification

Job description

**TITLE:** Medical Records Technician**REPORTS TO POSITION:** Clinic Supervisor/Manager**DEPARTMENT:** St. Charles Health System**DATE LAST REVIEWED:** April 2025**OUR VISION:** Creating America’s healthiest community, together**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value**OUR VALUES:**Accountability, Caring and Teamwork**DEPARTMENT SUMMARY:** The Medical Records Technician position is assimilated throughout St. Charles Health System encompassing practices in three Central Oregon counties and numerous specialties including orthopedic services, family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, behavioral health, and sleep medicine. Our MAs collaborate with physicians and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.**POSITION OVERVIEW:** The **Medical Records Technician** is responsible for supporting the daily operations and overseeing the medical records activities of a multi provider clinic. Business activities include direct management of all clinical medical records processes. This position oversees the health information management activities including customer service, ROI, answering phones, chart preparation, document retrieval, chart inventory, records management and destruction, and related duties.This position does not directly manage any other caregivers.**ESSENTIAL FUNCTIONS AND DUTIES:**Responsible for high level accuracy in all functions of clinic business/patient process flow, from initial records collection to patient intake, to results collection for services provided.Responsible for the oversight of real time document management and retrieval for active patients receiving services in the clinic, including accurate chart preparation process management for upcoming patient appointments.Oversees the accurate prepping, scanning, and indexing process of patient records and information related to incoming patient records and upcoming patient appointments, including scanned documentation correction and deletion processes.Courteously and confidently advises patients regarding medical records processes, requests appropriate types of payments for release of information, and oversees the completion of release of information requests within the legal timeframe.Applies demonstrated expertise in managing the clinic’s medical records processes and provides early identification of problem areas and appropriate resource utilization for problem solving.Responsible for multiple location records management process. Oversees and assists St. Charles HIM department with management of the historic medical records.Oversees chart scanning process for outside records.Functions as a patient representative during registration process; greets and assists patients and demonstrates exceptional customer service skills.Assists providers with other duties (e.g. chart preparation, phone messages, etc.) and communicates with professional staff as needed for quality patient care.Supports the vision, mission and values of the organization in all respects.Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients and guests.Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.May perform additional duties of similar complexity within the organization, as required or assigned.**EDUCATION:****Required**: High school diploma / GED.**Preferred**: Associate Degree in Health Record Technology**LICENSURE/CERTIFICATION/REGISTRATION:****Required**: N/A**Preferred**: Registered Health Information Technician (RHIT) certification. If the caregiver has a RHIT Certification; then this position will require the caregiver to maintain required educational credits (CE) through AHIMA.**EXPERIENCE:****Required**: Two (2) years of hospital/medical office experience with a Health Information Management focus.**Preferred**: N/A **PERSONAL PROTECTIVE EQUIPMENT:**Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.**PHYSICAL REQUIREMENTS:**Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.Exposure to Elemental FactorsNever (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.Blood-Borne Pathogen (BBP) Exposure CategoryNo Risk for Exposure to BBPSchedule Weekly Hours:40Caregiver Type:RegularShift:First Shift (United States of America)Is Exempt Position?NoJob Family:REPRESENTATIVEScheduled Days of the Week:Monday-FridayShift Start & End Time:8:00am- 5:00pm