Medical Records Technician

St. Charles Health System; Bend (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

St. Charles Health System is seeking a Medical Records Technician responsible for managing clinical medical records processes in a multi-provider clinic. This role includes overseeing document management, ensuring accuracy for patient records, and providing exceptional customer service.

The ideal candidate should possess a high school diploma or GED, with a preferred Associate Degree in Health Record Technology, alongside two years of relevant experience. This position emphasizes professionalism and confidentiality while supporting the mission of the organization.

Qualifications

• Two years of hospital or medical office experience focused on Health Information Management required.
• Demonstrated ability in managing patient records processes.
• Exemplary customer service skills in assisting patients required.

Responsibilities

• Oversee medical records management and retrieval processes.
• Ensure accuracy in patient records for appointments.
• Act as a patient representative during the registration process.
• Support health information management activities across multiple locations.
• Maintain confidentiality and professionalism at all times.

Skills

Accuracy in business/patient process flow

Document management expertise

Customer service skills

Problem-solving abilities

Education

High school diploma / GED

Associate Degree in Health Record Technology

Tools

Health information management systems

Job description

The Medical Records Technician is responsible for supporting the daily operations and overseeing the medical records activities of a multi-provider clinic. Business activities include direct management of all clinical medical records processes. This position oversees the health information management activities including customer service, ROI, answering phones, chart preparation, document retrieval, chart inventory, records management and destruction, and related duties. This position does not directly manage any other caregivers.

Essential Functions and Duties

• Responsible for high level accuracy in all functions of clinic business/patient process flow, from initial records collection to patient intake, to results collection for services provided.
• Responsible for the oversight of real time document management and retrieval for active patients receiving services in the clinic, including accurate chart preparation process management for upcoming patient appointments.
• Oversees the accurate prepping, scanning, and indexing process of patient records and information related to incoming patient records and upcoming patient appointments, including scanned documentation correction and deletion processes.
• Courteously and confidently advises patients regarding medical records processes, requests appropriate types of payments for release of information, and oversees the completion of release of information requests within the legal timeframe.
• Applies demonstrated expertise in managing the clinic’s medical records processes and provides early identification of problem areas and appropriate resource utilization for problem solving.
• Responsible for multiple location records management process. Oversees and assists St. Charles HIM department with management of the historic medical records.
• Oversees chart scanning process for outside records.
• Functions as a patient representative during registration process; greets and assists patients and demonstrates exceptional customer service skills.
• Assists providers with other duties (e.g., chart preparation, phone messages, etc.) and communicates with professional staff as needed for quality patient care.
• Supports the vision, mission and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: High school diploma / GED.
• Preferred: Associate Degree in Health Record Technology.

Licensure / Certification / Registration

• Required: N/A
• Preferred: Registered Health Information Technician (RHIT) certification. If the caregiver has a RHIT Certification; then this position will require the caregiver to maintain required educational credits (CE) through AHIMA.

Experience

• Required: Two (2) years of hospital/medical office experience with a Health Information Management focus.
• Preferred: N/A