MEDICAL RECORDS TECH (ROI)

Veterans Health Administration

Salisbury (NC)

On-site

USD 37,000 - 60,000

Full time

6 days ago

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Job summary

Veterans Health Administration in Salisbury, NC seeks a Medical Records Technician (ROI) to process release of information requests, applying Privacy Act, FOIA and HIPAA rules. Work involves logging in ROI software, verifying authorizations, and preparing responsive documentation.

Responsibilities include handling patient information, assisting with forms, and ensuring disclosures are limited to authorized data while maintaining data integrity and confidentiality.

Qualifications

Process ROI requests in compliance with Privacy Act, FOIA, HIPAA and related regulations.
Identify valid releases and ensure proper authorization before disclosure.
Enter requests into ROI software for logging and tracking.

Responsibilities

Process incoming ROI requests and determine information to release.
Verify authorization and apply confidentiality rules.
Assist visitors and callers with forms and information requests.
Search records to prepare responses and compose release correspondence.

Skills

Privacy Act

FOIA

HIPAA

Records management

Education

Education recognized by US Department of Education

Tools

ROI software

Job description

Department: Department of Veterans Affairs

This position is located in the Health Information Management (HIM) section at the W.G. (Bill) Hefner VA Medical Center. Release of Information (ROI) technicians disclose health information in accordance with all laws and regulations governing authorization and disclosure of health information.

Key Responsibilities

Duties include but are not limited to: Process all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE). Apply public laws, rules, regulations and exclusions governing confidentiality of the medical record, including the Privacy Act, Freedom of Information Act and 38 U.S.C. 7332 governing the release of records.

Evaluates validity of each request and determines which information is to be released in compliance with existing laws (Privacy Act of 1974, Freedom of Information Act, and Health Insurance Portability and Accountability Act). Ensures that proper authorization exists before release is made and processes the request to the requesting agency or individual. Inputs all requests into the ROI computer package for logging and tracking of these requests.

Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents. Responds to questions from patients concerning services and provide advisory and technical assistance to patients, administrative staff and professional staff regarding release of information. Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data.

Reviews paper and computerized health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released. Employee composes responses to routine requests for release of patient information. Selects and compiles information from health records and prepares correspondence, typically using standard form or standard formats for letters.

Ensures the information released is limited to what is specifically authorized and to the person or agency designated to receive it. Composes detailed explanations in response to correspondence received, arranging information into logical sequence and appropriate format and choosing appropriate words and expressions to convey the desired tone. Determines extent and tone of replies independently an resolves conflicting or inconsistent information found on initial requests.

Accurately enters all requests into the ROI software with necessary information for each request for health information. Completes necessary transactions for deposit of money collected from subpoenas, legal fees, and processing fees for release of information to individuals and insurance companies. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday- Friday; tours of duty vary, with start and end times between 7am and 5:30pm.

Telework: Adhoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $37221 – $60347/yr.

What is the application deadline?

Applications close on 2026-10-06.

Who is eligible to apply?

This position is open under the 'Public' hiring path.