Medical Records Specialist I (ON-SITE)

ZipRecruiter; Danbury (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare data platform is seeking an entry-level associate to handle medical record requests. The role involves ensuring accuracy and compliance with regulations while providing excellent customer service. Join a remote-first team that values diversity and supports flexible arrangements.

Qualifications

• Ability to work independently and adapt to changing priorities.
• Willingness to work overtime during peak seasons.

Responsibilities

• Process requests for patient health information according to policies.
• Maintain confidentiality and security of privileged information.
• Create digital images of paperwork for electronic storage.

Skills

Attention to detail

Professional communication

Organizational skills

Data entry

Education

High School Diploma or GED

Job description

Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by leading life sciences companies, government agencies, and healthcare providers.

Joining Datavant means becoming part of a high-performing, values-driven team. We tackle complex healthcare problems with innovative, technology-forward solutions. Our team brings diverse professional, educational, and life experiences to realize our bold healthcare vision.

We are a healthcare data platform enabling secure data movement and connectivity. Our network includes thousands of organizations, over 70,000 hospitals and clinics, 70% of the top 100 health systems, and 500+ real-world data partners.

We offer a collaborative, remote-first work environment that values high potential and humility. We invest in our people and support flexible working arrangements to suit individual needs.

This is an entry-level position responsible for processing all releases of information (ROI), especially medical record requests, ensuring accuracy, timeliness, and high-quality customer service. The associate must safeguard patient privacy, ensuring access is granted only to authorized individuals and all releases comply with requests, authorizations, company policies, and HIPAA regulations.

You will:

1. Receive and process requests for patient health information according to company and facility policies.
2. Maintain confidentiality and security of privileged information.
3. Stay updated on company and facility software.
4. Follow the company's and facility's code of conduct and policies.
5. Report work, site issues, or fluctuating volumes to your manager.
6. Assist with additional duties as needed.
7. Apply medical privacy regulations consistently to prevent unauthorized disclosures.
8. Manage patient health records responsibly.
9. Ensure records are accurate, complete, and properly organized.
10. Create digital images of paperwork for electronic storage.
11. Respond to record requests internally and externally, retrieving and transmitting information appropriately.
12. Handle inbound and outbound calls.
13. Assist with patient walk-ins and administrative tasks such as faxes, mail, and data entry.
14. Meet productivity expectations as outlined at your site.
15. Schedule patient record pickups if required.
16. Perform other duties as assigned.

What you will bring:

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Willingness to work overtime during peak seasons.
• Basic computer skills.
• Comfort with phones, fax machines, printers, and office equipment.
• Professional communication skills in English.
• Attention to detail and accuracy in medical records.
• Strong data entry skills.
• Ability to work independently and adapt to changing priorities.
• Organizational skills to manage multiple tasks.
• Ability to respond quickly in a fast-paced environment.

Bonus points if:

• Experience in healthcare settings.
• Previous production or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with clients and customers on-site.
• Willingness to contribute ideas and suggest process improvements.

We value diversity and are committed to an inclusive, high-performance culture. We are an Equal Opportunity Employer, considering all qualified applicants regardless of background or protected status.

Our compensation philosophy aims to be competitive and fair. The estimated salary range for this role is $15.00-$21.00/hr.

Additional considerations include post-offer health screenings and vaccination requirements, with exemptions reviewed case-by-case. This role is not eligible for sponsorship.

We provide reasonable accommodations for individuals with disabilities. For accommodations requests, contact [e-mail].

For more details on data collection and privacy, please review our Privacy Policy.