Medical Records & Referrals Specialist

Humana Inc; Smyrna (GA); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is hiring for a Medical Records Clerk 2 to assemble and maintain patients' health information across Medical Records and Referrals. The role emphasizes accurate referrals processing, timely records handling, and active queue management in a fast-paced environment.

Expect strong communication, organization, and the ability to travel locally as needed. This cross-trains between HIMS and Referral duties, with coverage during team absences and a focus on consistent workflow continuity.

Qualifications

• Less than 3 years working knowledge of computers, or a demonstrated technical aptitude.
• Professional appearance and attitude.
• Demonstrated organizational skills.
• Proficiency in Microsoft Office Word and Excel.
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and ability to quickly learn new systems.
• Excellent communication skills, both verbal and written.
• Ability to travel locally (potentially overnight occasionally).
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences willing to travel to Market facilities willing to work in referrals able to work in a high-volume call queue.

Responsibilities

• Referral Processing: Be cross-trained in Referrals and able to process referrals accurately and timely.
• Medical Records: Send and request medical records as needed and follow up on outstanding requests.
• Referral Queue Support: Remain actively working the Referral queues throughout the day to support the needs of the market.
• Referral Coverage: When a Referral team member is out, provide coverage by working all Referral buckets assigned to that team member to help prevent backlogs.
• HIMS Coverage: When a HIMS team member is out, provide coverage for all HIMS responsibilities/buckets assigned to that team member.
• Flexibility: Be prepared to shift between HIMS duties and Referral queue support based on staffing, workload, and market needs.
• Teamwork & Accountability: Take ownership of assigned work, communicate concerns or barriers, and help ensure work continues to move efficiently during team member absences.
• Overall Expectation The HIMS team member is expected to provide consistent support across HIMS and Referrals, remain active in the Referral queues throughout the day, and help ensure coverage and workflow continuity when team members are out.

Skills

MS Word

MS Excel

Communication skills

Organizational skills

Professional appearance

Driver's license

Tools

Microsoft Office Word & Excel

Job description

Humana, Inc. is hiring for a Medical Records Clerk 2 to assemble and maintain patients' health information across Medical Records and Referrals. The role emphasizes accurate referrals processing, timely records handling, and active queue management in a fast-paced environment.

Expect strong communication, organization, and the ability to travel locally as needed. This cross-trains between HIMS and Referral duties, with coverage during team absences and a focus on consistent workflow continuity.