Medical Records Processing Specialist - ROI & PHI Focus

Healthmark-Group; Somerset (KY); On-site; USD 23,000 - 29,000; Full time

Job summary

HealthMark Group in Somerset, KY is seeking an entry-level Onsite Medical Records Processing Specialist to join our team at 305 Langdon St Somerset, KY 42503. This is a full-time, onsite role.

Entry-level job duties include processing ROI requests promptly with the goal of 100% ROI accuracy and a fast 24-hour turnaround for most requests. The role emphasizes confidentiality and HIPAA compliance while providing strong customer service and support to clients and requestors.

Qualifications

• Fast learner.
• Dependable.
• Quick worker.
• Team player.
• Positive attitude.
• Someone who strives to do more.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI Accuracy.
• Complete STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Strives to do more

Job description

HealthMark Group in Somerset, KY is seeking an entry-level Onsite Medical Records Processing Specialist to join our team at 305 Langdon St Somerset, KY 42503. This is a full-time, onsite role.

Entry-level job duties include processing ROI requests promptly with the goal of 100% ROI accuracy and a fast 24-hour turnaround for most requests. The role emphasizes confidentiality and HIPAA compliance while providing strong customer service and support to clients and requestors.