Medical Records Processing Specialist Onsite

CL 03b2f044 9464 4eca acb3 b0f8d383c28a; Sylva (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus: $1,000

Job summary

HealthMark Group is seeking an entry‑level Onsite Medical Records Processing Specialist at 68 Hospital Road, Sylva, NC. The role focuses on efficiently handling ROI requests, ensuring 100% accuracy, and maintaining HIPAA compliant processes in a fast‑paced environment.

As part of a growing team, you will perform quality checks, handle PHI securely, and assist clients with status updates while upholding confidentiality and professional standards.

Qualifications

• Entry‑level role with on‑the‑job training.
• Ability to handle PHI with HIPAA compliance and privacy policies.
• Strong attention to detail and reliability in processing requests.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy.
• Complete all STATs within an hour and maintain 24‑hour turnaround for other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI per procedures.
• Quality check all work for accuracy, confidentiality and invoicing.
• Maintain confidentiality, security and ethics in handling medical records.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI requests into chart.
• Abide by ROI policies for HealthMark and clients.
• Maintain neat, professional appearance and observe client dress code.
• Keep work area clean and orderly; store records and ensure supplies.
• Maintain and update facility guide as needed.
• Provide excellent customer service with attentiveness and respect.
• Follow through on promises.
• Be proactive in identifying issues and de‑escalating when needed.
• Communicate effectively with customers and aim for maximum satisfaction.
• Assist clients and patients with status updates for requests via phone.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Desire to do more

Job description

COMPANY:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION:

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast‑growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

LOCATION: 68 Hospital Road, Sylva, NC

1,000 Sign on Bonus

****Paid After 180 Days of Employment

Entry‑level job duties include, but not limited to:

JOB ROLE AND RESPONSIBILITIES:

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job‑related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company‑sponsored and regulatory training programs