Medical Records Clerk

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

Penn Medicine Washington Square, located at 800 Walnut St in Philadelphia, is seeking a Medical Records Clerk. The role focuses on coordinating the medical records process in the practice, including scanning, filing, requests, and patient/customer service, with strong attention to accuracy and confidentiality.

The position emphasizes timely responses to inquiries, adherence to scanning protocols, and compliance with all regulatory standards to support delivering the highest quality care to

Qualifications

• Must have 1+ years of customer service experience, ideally in healthcare.
• Strong patient/customer focus to support high-quality care.
• Able to communicate effectively with patients and internal teams.

Responsibilities

• Coordinate the medical records process in the practice, including scanning, filing, and processing records requests.
• Prioritize and scan paper data into the EMR as it arrives; ensure correct patient identification.
• Follow department-defined scanning processes and attach/routed documents in the EMR.
• Confirm the presence of scanned files before destroying paper copies per protocol.
• Respond to requests and questions related to medical records services in a timely, accurate, and professional manner.
• Notify supervisor of any scanning issues.
• Sort, prioritize, and route faxes and mail per protocol.
• Greet and assist patients, supporting excellent customer service and internal communications.
• Maintain compliance with federal, state, and local regulatory standards.

Skills

customer service

patient focus

communication

Education

High School Diploma/GED

Associate of Arts or Science

Certificate in Medical Office Administration or similar

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: (CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department: Shared Services OBGYN
Location: Penn Medicine Washington Square- 800 Walnut St
Hours: Per Departmental Needs – Full-Time
Summary:

• The Medical Records Clerk must maintain a strong patient/customer focus that supports the delivery of the highest quality of care and shares a passion for patient and customer centered care to assist in exceeding patient satisfaction. The primary purpose of the position is to coordinate the medical records process in the practice inclusive of scanning, filing, medical records requests, and patient/customer service.

Responsibilities:
Prioritizes and scans all appropriate paper data routinely as they come to the department into the electronic medical record (EMR).
Follows appropriate scanning process as specified by UPHS/Department defined process, ensuring patient is properly identified and document is attached/routed appropriately in the EMR.
Confirms the presence of the scanned file in the appropriate place in the EMR system prior to the destruction of the paper copy per department protocol.
As appropriate and as per department protocols, responds to requests and questions related to medical records services in an accurate, timely and professional manner.
Notifies supervisor of any scanning problems.
Sorts, prioritizes, and disperses faxes and mail according to established protocols.
Enables communication by answering the phone, providing excellent customer service, and by placing calls to internal and external information sources.
Maintains compliance with all federal, state and local regulatory standards and requirements.
Credentials:
Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience: And 1+ years customer service experience; ideally within a healthcare setting
• Associate of Arts or Science
• Education Specialization: Equivalent Experience:
• Other
• Education Specialization: training certificate from a relevant program, such as Medical Office Administration Equivalent Experience:

• Our employee benefits programs help our employees get healthy and stay healthy.
• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.