Medical Record Representative

Henry Ford Health; Warren (MI); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Henry Ford Health is seeking a Medical Record Representative to ensure health records meet state and federal requirements and to maintain data integrity in the EHR. You will reconcile discrepancies, process birth/death records, and support audits while collaborating with physicians and staff.

The role emphasizes confidentiality, accuracy, and timely processing, with opportunities to assist with training and workflow improvements. Join a mission-driven team committed to exceptional patient care.

Qualifications

• High School diploma or GED required.
• 2–3 years in Health Information Management/Medical Records with EMR.
• Proficiency in MS Word and Excel.
• Strong customer service skills.
• Ability to work independently and in a team with minimal supervision.

Responsibilities

• Retrieve, organize, prepare, scan, and index medical record documentation into the EHR.
• Perform quality assurance reviews for accuracy, completeness, and compliance with indexing standards.
• Correct documentation errors and reconcile misfiled or duplicate records.
• Process birth and death records per state and federal regulations.
• Communicate with physicians, clinical staff, and external agencies to resolve documentation issues.
• Support audits, regulatory reviews, and release of information requests.
• Maintain confidentiality and HIPAA compliance.
• Meet productivity, quality, and turnaround standards.
• Serve as a resource to peers and assist with training or workflow improvements.
• Perform other duties as assigned.

Skills

MS Word

MS Excel

Customer service

Teamwork

Education

High School diploma or G.E.D.

Associate degree in HIT

RHIT certification

Job description

As a Medical Record Rep, you'll ensure health records meet state and federal requirements, reconcile and certify their accuracy, and manage corrections to maintain data integrity. Your work directly supports senior leadership, and intradepartmental teams, contributing to exceptional patient care and organizational compliance.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Retrieve, organize, prepare, scan, and index medical record documentation into the electronic health record (EHR)
• Perform quality assurance reviews to ensure accuracy, completeness, and compliance with indexing standards
• Correct documentation errors, including misfiled records, duplicate documents, and paper-to-image discrepancies
• Process birth and death records in compliance with state and federal regulations
• Communicate with physicians, clinical staff, and external agencies to resolve documentation issues.
• Support audits, regulatory reviews, and release of information requests
• Maintain confidentiality and compliance with HIPAA and organizational policies
• Meet productivity, quality, and turnaround standards
• Serve as a resource to peers and assist with training or workflow improvements
• Perform other duties as assigned

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Qualifications

Required

• High School diploma or G.E.D. equivalent.
• Two to three (2-3) years of experience working in a Health Information Management/Medical Record office with electronic medical records.
• Proficiency in MS Word and Excel.
• Strong customer service skills.
• Ability to work independently and in a team setting with minimal supervision.

Preferred

• Associate degree in Health Information Technology (HIT) or other health-related field.
• Registered Health Information Technician (RHIT) certification.

Additional Information

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. Enjoy opportunities to learn, develop, and make a meaningful impact in healthcare.