Medical Receptionist (TRMG)

Beacon Health System; Three Rivers (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Beacon Health System is seeking a Receptionist/Clerical Associate to support the Homecare and Hospice Team. Under supervision, you will greet patients, answer calls, schedule clinicians, verify demographics, and maintain records in the EMR with Medicare compliance in mind.

Responsibilities include payroll assistance, mileage tracking, data entry into Carelink and Enclara, and general office duties such as ordering supplies, mail handling, and document preparation.

Qualifications

• High school diploma or equivalent preferred.
• Minimum age 17.
• One year of related office experience preferred, with medical terminology and coding experience.
• Spanish language ability is desirable.

Responsibilities

• Greet patients and visitors professionally.
• Answer telephones and relay messages to clinical staff.
• Schedule patients with clinicians.
• Verify and update patient demographics.
• Maintain patient records and audit charts for Medicare compliance.
• Assist with payroll and clinician mileage tracking.
• Enter verbal orders into the EMR and route for physician approval.
• Enter data into Carelink and Enclara as applicable.
• Perform clerical duties: faxing, copying, typing notes.
• Order office supplies and manage inventory.
• Open and sort mail daily.
• Attend department meetings and participate in committees.
• Complete mandatory education and health requirements.

Skills

Interpersonal skills

Communication skills

Billing knowledge

Office computer skills

Teamwork

Data analysis

Education

High school diploma or equivalent

Job description

Reports to the Department Manager. Functions as part of the Homecare and Hospice Team. Under general supervision and according to established policies and procedures, performs various reception, clerical, and patient care duties. Duties include maintaining patient charts, auditing for insurance compliance, answering telephone, assisting with clinician schedules, ordering for the office, assisting with payroll, and compiling various reports.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs various reception and clerical duties in accordance with established policies and procedures by:

• Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. s.
• Answering the telephone and taking and relaying messages to clinical staff accurately.
• Scheduling patients with clinicians.
• Verifying demographic information with patients and updating patient accounts as needed.
• Maintaining patient records and auditing charts for Medicare compliance.
• Assisting with payroll and clinician mileage tracking.
• Entering verbal orders into the electronic medical record and sending them to the appropriate physician for approval.
• When applicable, entering data into specialty computer programs such as Carelink and Enclara; ensuring that orders are entered correctly, and monitors are sent to patients.
• Performing clerical duties including faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining adequate inventory of supplies.
• Opening and sorting mail daily.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

Organizational Responsibilities

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.

Knowledge & Skills

• Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
• Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
• Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
• Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
• Requires analytical skills necessary to solve patient problems and interpret data.

Working Conditions

• Works in a medical office environment.
• Flexible work hours.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.