Medical Receptionist TRI Ortho Williamsville

Catholic Health System; Village of Williamsville (NY); On-site; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to enhance patient experiences through effective scheduling, bookkeeping, and communication. The role involves greeting patients, managing accounts, and ensuring smooth office operations. Ideal candidates will have strong customer service skills and a background in healthcare settings.

Qualifications

• Preferred one year experience in a healthcare setting.
• Knowledge of medical procedures and terminology.

Responsibilities

• Greet patients and schedule appointments.
• Maintain patient accounts and accept payments.

Skills

Customer Service

Communication

Organization

Time Management

Analytical Skills

Education

High School diploma or GED

Tools

Microsoft Word

Electronic Health Records (EHR)

Job description

Salary:

16.26-24.40 USD

Facility:

Trinity Ortho Williamsville

Shift:

Shift 1

Status:

Full Time

FTE:

1.066667

Bargaining Unit:

Trinity Medical

Exempt from Overtime:

No

Work Schedule:

Days

Hours:

7am-4pm

Summary:

The Medical Receptionist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing duties such as greeting patients, scheduling, bookkeeping, answering and routing calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities:

Education

• High School diploma or GED required

Experience

• Preferred one (1) year experience in a healthcare setting involving clerical, office, patient accounting, and reception tasks

Knowledge, Skills, and Abilities

• Strong customer service and telephone skills
• Knowledge of medical insurance, health maintenance organizations, and healthcare topics
• Knowledge of medical procedures and terminology, including ICD-10 and CPT coding
• Proficient in computer skills, including Microsoft Word and email
• Patient-focused attitude and skills
• Organization, communication, and time management skills
• Ability to prioritize tasks and maintain composure under pressure
• Basic mathematical and analytical skills
• Working knowledge of Electronic Health Records (EHR)
• Motivated and willing to contribute to departmental improvements
• Knowledge of Patient Centered Medical Home, MIPS, HEDIS (preferred)

Working Conditions:

Environment

• Ability to travel to other Trinity Medical facilities or physician offices
• Standard office environment with typical physical conditions
• Occasional exposure to less desirable physical conditions