Medical Receptionist/Scheduler-Santa Cruz county Clinic

Cypress Healthcare Partners; Seacliff (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider seeks a dedicated Medical Receptionist/Scheduler to join their dynamic team in Santa Cruz County. In this full-time role, you'll be the first point of contact for patients, handling calls, scheduling appointments, and ensuring smooth clinic operations. Your bilingual skills in English and Spanish will enhance patient interactions, while your clerical expertise will support the clinic's administrative functions. Join a supportive environment where your contributions will make a meaningful impact on patient care and clinic efficiency.

Qualifications

• Must have a high school diploma or GED.
• Bilingual skills in English and Spanish are preferred.
• Experience in managing incoming calls for businesses.

Responsibilities

• Answer multi-line phone system and schedule patients.
• Collect co-payments and follow office payment policies.
• Perform clerical duties like photocopying and filing.

Skills

Bilingual (English and Spanish)

Telephone Skills

Basic Computer Skills

Clerical Duties

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

MS Word

MS Excel

Job description

Medical Receptionist/Scheduler-Santa Cruz county Clinic

Join to apply for the Medical Receptionist/Scheduler-Santa Cruz county Clinic role at Cypress Healthcare Partners

Medical Receptionist/Scheduler-Santa Cruz county Clinic

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Join to apply for the Medical Receptionist/Scheduler-Santa Cruz county Clinic role at Cypress Healthcare Partners

Cypress Healthcare Partners provided pay range

This range is provided by Cypress Healthcare Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Doctor's on Duty in is now hiring for a full-time medical receptionist. Apply today!

General Summary Of Duties

Under the direct supervision of the Clinic Manager, answer multi-line phone system, take messages using the clinic's Electronic Medical Record, register and schedule patients, collect copayments and follow office payment policies, check-out patients and schedule follow-up visits, and perform various other clerical duties.

Essential Duties And Responsibilities

Answer phones quickly (by the second ring) and courteously, using approved telephone techniques and etiquette. Telephone skills must be exceptional. Determine nature of call and direct the caller to the appropriate department and/or take a message using correct grammar by typing into the patient's electronic medical record (EMR) and route to the physician or nurse. Register patients by obtaining patient demographics and other information, and schedule appointments by following physician preferences using the EMR. Explain insurance contracts and payment policies to patients.

Greet and check in patients, using the physician EMR. Obtain patient demographic and insurance information, and enter into the physician practice EMR. Verify demographic information for all patients. Assist medical and clinic staff with triaging patients and expedite rooming patients in exam rooms and treatment areas.

Collect patient co-pays, deductibles and payments for services, strictly following the practice's payment policies.

Filing/Scanning. Perform clerical duties (e.g., photocopying, scanning, typing, forms, mailing, faxing, etc.)

Perform patient "callbacks" as requested by the Manager, Supervisor, and/or Physician. Reminder calls to patients regarding follow-up office visits and scheduled appointments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. This person must be bi-lingual. Must demonstrate receptionist experience or ability to manage incoming phones for small to medium-sized businesses. Basic computer skills are required; must be able to use computer-based e-mail systems and Electronic Medical Record (EMR). Experience with computer word processing (MS Word) and spreadsheet (MS Excel) preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to speak well and clearly, using appropriate grammar. Must have a pleasant voice and telephone demeanor. Bilingual, fluent in English and Spanish is preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Condition Of Employment

Due to the state and county mandate for Healthcare Workers, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated or wear a mask during flu/cold season.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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