Medical Receptionist Primary Care

Park Nicollet Health Services; Burnsville (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Paid time off

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet Burnsville Primary Care is hiring a Medical Receptionist to support both call center and front desk operations, greeting patients, handling co-pays, scheduling follow-ups, and assisting with clerical tasks.

The role emphasizes patient confidentiality, excellent customer service, and the ability to work in a fast-paced, team-oriented environment with regular weekday hours and occasional Saturdays.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient in operation of equipment: telephone and headsets, PC, printer, photocopier and fax machine.

Responsibilities

• Answer and respond to incoming telephone calls from patients and employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Confidentiality

Problem solving

Fast-paced environment

Tools

Telephone headset

PC

Printer

Photocopier

Fax machine

Job description

Job DescriptionPark Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Job DescriptionPark Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday – Friday Day shift with occasional Saturdays

Park Nicollet Burnsville Primary care is made up of Family medine, Internal Medicine and Pediatrics, we are looking to hiring a Medical Receptionist to help support all departments within the clinic by answering phone calls, helping make appointments and work on clerical duties throughout the day.

The department is open regularly on weekdays from 7am to 6pm Monday through Thursday and 7am-5pm Fridays. Open occasional Saturdays from 8am-12pm. This location has ramp parking with no cost.

Burnsville Primary care consists of 25+ Clinicians, regularly seeing a combined 300+ patients a day, in addition to the calls and digital communication from patients. Given our location and size, we are a relatively fast paced department and value diversity in both our teams and patient population. We see a range of variety in work that requires critical thinking, problem solving and communication skills. Our team is dedicated, collaborative and strives for excellence, making our work fulfilling each day.

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.