Medical Receptionist PE PC Upper/Lower

Catholic Health; Village of Lewiston (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Receptionist to enhance patient experience through efficient scheduling, bookkeeping, and communication. This role involves greeting patients, managing calls, and maintaining accounts, all while providing exceptional customer service. Ideal candidates will have a high school diploma and preferably a year of experience in a healthcare environment. The position offers a dynamic work schedule and the opportunity to contribute to a patient-centered approach in a supportive office atmosphere. If you are organized, adaptable, and eager to assist patients, this role is perfect for you.

Qualifications

• High School diploma or GED required.
• Preferred one year experience in a health care setting.

Responsibilities

• Optimize patient experience by greeting and scheduling patients.
• Maintain patient accounts and handle bookkeeping tasks.

Skills

Customer Service Skills

Telephone Skills

Knowledge of Medical Insurance

Microsoft Word Proficiency

Organizational Skills

Communication Skills

Time Management Skills

Basic Mathematical Skills

EHR Knowledge

Adaptability

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Microsoft Word

Job description

Salary: 16.26-24.40 USD

Facility: Mount St Marys PCC

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours

Monday-Friday 7:30am-3:30pm, 8:00am-4:00pm, 8:30am-4:30pm, 9:00am-5:00pm, 9:30am-5:30pm, 10:00am-6:00pm

Summary

The Medical Receptionist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including greeting patients, scheduling patients, bookkeeping, answering and routing calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities

EDUCATION

• High School diploma or GED required
  
  

EXPERIENCE

• Preferred one (1) year experience working within a health care setting in which the primary responsibilities involved the completion of clerical, general office, patient accounting, and reception oriented tasks
  
  

KNOWLEDGE, SKILL, AND ABILITY

• Strong customer service and telephone skills
• General knowledge of medical insurance, health maintenance organizations and other health care related topics
• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding.
• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
• Desire and skill to meet the needs of the patient
• Possesses organization, communication (written and verbal) and time management skills
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives. Can adapt to changing circumstances.
• Possesses basic mathematical and analytical abilities
• Working knowledge of Electronic Health Record (EHR)
• Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)
  
  

WORKING CONDITIONS:

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions