Medical Receptionist (Patient Services Representative)

Northeast Orthopaedic Alliance; Springfield (MA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, and life ins.

Disability insurance

Paid time off

Employee assistance program

Job summary

New England Orthopedic Surgeons, a division of Northeast Orthopaedic Alliance, is seeking a dedicated Medical Receptionist / Patient Services Representative for our Springfield office to welcome patients and manage front-desk operations. You will verify insurance, collect payments, input data into the EHR, and coordinate with clinical staff in a fast-paced orthopedic setting.

A High School Diploma and 2 years of related experience are required, with experience in medical terminology and

Qualifications

• High school diploma or equivalent required.
• 2 years as PSR/Medical Receptionist.
• 2 years with medical terminology.
• Familiarity with EHR systems and insurance portals.

Responsibilities

• Greet and check in patients with a friendly and professional demeanor
• Verify patient identity and insurance information
• Collect co-pays and deductibles, and post payments to patient accounts
• Maintain accuracy in data entry and navigate EHR systems
• Utilize insurance portals/websites to verify coverage
• Deliver outstanding customer service in a fast-paced clinical setting

Skills

Customer service

Data entry

Phone etiquette

Insurance verification

Billing & payments

Education

High School Diploma

Tools

EHR systems

Insurance portals

Job description

Location: 300 Birnie Ave, Springfield, MA
Schedule: Monday to Friday, 8-hour day shifts (No weekends)
Expected Hours: 40 per week

Join Our Team at New England Orthopedic Surgeons (NEOS)

New England Orthopedic Surgeons, a Division of Northeast Orthopaedic Alliance and a leader in orthopedic private practice, is currently seeking a dedicated Medical Receptionist / Patient Services Represetnative to join our Springfield office.

Key Responsibilities

• Greet and check in patients with a friendly and professional demeanor
• Verify patient identity and insurance information
• Collect co-pays and deductibles, and post payments to patient accounts
• Maintain accuracy in data entry and navigate electronic health record (EHR) systems
• Utilize insurance portals/websites to verify coverage
• Deliver outstanding customer service in a fast-paced clinical setting

Qualifications

Minimum Education: High School Diploma

Experience Required

• 2 years as a PSR / Medical Receptionist
• 2 years with medical terminology
• Familiarity with electronic health record (EHR) systems
• Knowledge of insurance plans (HMO/PPO) and portals

Preferred Experience

• 4 years of customer service
• Detail-oriented – focused on accuracy and quality
• People-oriented – supportive and respectful in interactions
• Team-oriented – collaborative and cooperative

Benefits Include

• 401(k)
• Health, dental, vision, and life insurance
• Disability insurance
• Paid time off
• Employee assistance program

Medical Specialty: Orthopedics

Equal Opportunity Employer

NEOS is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.