Medical Receptionist - Patient Experience Specialist

Sono Bello; Norfolk (VA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Parental leave

Incentives

Job summary

Sono Bello is seeking a Medical Receptionist - Patient Experience Specialist in Norfolk, VA. The role focuses on welcoming patients, managing front desk operations, and supporting a smooth patient experience in a cosmetic surgery setting.

The candidate should be proficient with MS Office, comfortable with basic reporting, and capable of handling payments and daily schedule tasks to ensure high-quality patient service.

Qualifications

• Familiarity with MS Office suite including Excel.
• Ability to present information clearly to customers or staff.
• Strong numerical skills for basic calculations.

Responsibilities

• Greet patients and provide friendly customer service.
• Check in/out patients and reflect appointment statuses in the schedule.
• Process payments and print/close daily scheduling reports.
• Organize front desk area, manage filing and correspondence, and forward emails.

Skills

MS Office

Excel

Public speaking

Follow instructions

Problem solving

Job description

Medical Receptionist - Patient Experience Specialist

VA - Norfolk

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast paced world of aesthetics
• A small practice feel, with big company support

Key Responsibilities:

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Key Skills/Qualifications:

• Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve'

#LI-AH1

Compensation Range

$15 - $18.90 USD

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

For applicants located in CA:link

Recruitment Notice: Sono Bello only contacts candidates through email addresses ending in @sonobello.com. If you're contacted by anyone using a different domain, it is not a legitimate representative of our company and please disregard.

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