Medical Receptionist - Part Time

Integrity Care Group; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

The Integrity Care Group is seeking a Patient Service Specialist to manage all front office activities, welcome patients, verify insurance, collect co-pays, and ensure patient data accuracy while upholding privacy standards.

You will greet and assist patients in the lobby, enter registration data, balance daily charges, schedule referrals, and support clinical staff while maintaining a clean reception area and confidential handling of information in a fast-paced healthcare setting in Oklahoma.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 1-3 years of medical office experience preferred.
• Understanding of medical coding and billing.
• Knowledge of OSHA, HIPAA, and patient privacy regulations.
• Proficient with Microsoft Office and standard PC applications.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner. Proactively inform patients about delays and expected wait times.
• Obtain registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enter patient data into the computer system.
• Verify patient's insurance and collect co-pays, co-insurance, and deductibles as required.
• Follow HIPAA guidelines and maintain confidentiality of patient and staff information.
• Balance daily charges and safeguard money received.
• Manage patient charts, arrange referrals, and transmit records as needed.
• Assist other staff in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Keep the lobby clean and stocked with necessary items.
• Identify and reduce financial risk; coordinate with auditing services as needed.

Skills

Medical coding

Billing

Regulatory compliance

MS Office

Staff supervision

Education

High School Diploma or equivalent

Associates degree preferred

Job description

Description

Position Summary:

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co‑pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities:

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co‑pays, co‑insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Qualifications:

• Education:
• High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification:
• Must obtain and maintain a current certification in BLS.
• Experience:
• 1-3 years prior medical office experience is preferred.
• Skills:
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood‑borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.