Medical Receptionist - OBGYN, 4-day week

Millinocket Regional Hospital; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Millinocket Regional Hospital seeks a patient service representative to manage patient interactions and appointment scheduling. The role requires strong communication skills and the ability to work in a busy environment. Ideal candidates will be high school graduates with customer service experience.

Qualifications

• Willingness to provide excellent customer service.
• Ability to work independently in a busy environment.
• Accurate documentation skills.

Responsibilities

• Greet incoming patients and document their information.
• Collect patient payments and manage appointment scheduling.
• Answer incoming calls and assist billing office as needed.

Skills

Customer service

Data entry

Communication

Education

High school graduate

Tools

Windows based applications

Job description

ESSENTIAL FUNCTIONS

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine; balance cash drawer
• Assist billing office with problem resolution as necessary

• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include scanning, printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter

JOB REQUIREMENTS

• High school graduate
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
• Ability to work independently and accurately

• Ability to work well in busy environment

NOTE: This position is 32 hours per week.

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Qualifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.