Medical Receptionist - Lakeland Eye Clinic

EyeCare Partners; Lakeland (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading provider of integrated eye care as a Medical Receptionist in Lakeland. This role is essential in creating a welcoming environment for patients, ensuring smooth check-in/out processes, and managing patient flow. You will be the first point of contact, delivering exceptional customer service and assisting with administrative tasks. If you possess strong communication skills, a desire to learn, and a commitment to patient care, this opportunity offers a fulfilling career path in the healthcare industry. Embrace the chance to grow with a dynamic team dedicated to enhancing vision and improving lives.

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Qualifications

• High school diploma or GED required with one year of related experience.
• Strong customer service skills and basic computer skills are essential.

Responsibilities

• Facilitate patient flow and verify medical and vision insurances.
• Provide exceptional customer service during every patient encounter.

Skills

Customer Service Skills

Basic Computer Skills

Communication Skills

Time Management

Education

High School Diploma or GED

Job description

Medical Receptionist - Lakeland Eye Clinic

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Medical Receptionist (Patient Coordinator)

Company: Lakeland Eye Clinic

Location: Lakeland, FL - Pediatric Office (1243 Lakeland Hills Blvd., Lakeland, FL 33805)

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Employee Discounts
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 8:00am-5:00pm.
• You must have open availability to work any/all shifts within these hours.
• You may need to work a little earlier and/or later as needed.

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties And Responsibilities:

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Other Skills And Abilities:

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education And/or Experience Requirements:

• High school diploma or general education degree (GED) equivalent required
• One year of related experience and/or training; or equivalent combination of education and experience
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level: Associate

Employment type: Full-time

Job function: Health Care Provider

Industries: Medical Practices