Medical Receptionist - KATY [IMG]

Townsen Memorial Hospital Group; Katy (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Receptionist to enhance patient experiences in a fast-paced environment. This role involves greeting patients, managing appointments, and ensuring accurate documentation while providing outstanding customer service. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Join a compassionate team committed to delivering high-quality patient care and contribute to a supportive atmosphere that values diversity and inclusiveness. If you're looking for a rewarding opportunity in healthcare, this position is perfect for you.

Benefits

Short and Long Term Disability Plans

401(k) with 2-year vesting

Basic Life and Voluntary Insurance Plans

Qualifications

• High School Diploma required; BLS Certification preferred.
• 1 year of customer service experience needed.

Responsibilities

• Greet and assist patients with forms and appointments.
• Maintain patient accounts and update information accurately.
• Provide exceptional customer service and manage inquiries.

Skills

Customer Service

Attention to Detail

Multi-tasking

Communication Skills

Organizational Skills

Education

High School Diploma

Basic Life Support (BLS) Certification

Tools

Microsoft Office

EMR System

e-clinical

Job description

Townsen Memorial Imaging is looking for a Medical Receptionist to join our facility in Katy, TX!

The Medical Receptionist’s duties encompass many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

ESSENTIAL FUNCTIONS:

1. Demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, takes 5 minutes each day to go above and beyond for one patient or visitor, honors diversity and thanks each customer/patient).
2. Greet patients as they arrive into the facility and provide them with appropriate information.
3. Assist patients to complete all necessary forms and documentation.
4. Ensure completeness and accuracy of patients’ forms and log all demographics in EMR system.
5. Update patients’ information into the database.
6. Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying the provider of patients’ arrival.
7. Respond and comply with requests for information including sending faxes and e-mails.
8. Answer telephone and deal with inquiries.
9. Transfer calls as required.
10. Direct calls and messages to appropriate medical office staff.
11. Maintain patient accounts by obtaining, recording, and updating personal and financial information into e-clinical.
12. Obtain revenue by recording and updating financial information, recording and collecting patient charges.
13. Call patients and remind them of their appointments.
14. Keep patients’ families informed of patient status.
15. Schedule and reschedule patients’ appointments.
16. Update appointment calendars.
17. Create and label appropriate charts for patients.
18. Manage filing and record-keeping activities; obtain all necessary documents related to the patient chart as needed.
19. Coordinate mail flow in and out of the office.
20. Maintain stock of forms and office supplies.
21. Ensure the reception area is well maintained, neat, and clean, including the magazines.
22. Ensure all vendors and visitors are signed in and processed according to facility policy.
23. Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
2. Knowledge of computer and relevant software applications.
3. Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word.
4. Strong attention to detail: being careful about detail and thorough in completing work tasks.
5. Self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
6. High stress tolerance: accepting criticism and dealing calmly and effectively with high-stress situations.
7. Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace.
8. Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done.
9. Ability to maintain effective and organized systems to ensure timely patient flow.
10. Must be able to multi-task while on the job.
11. Must be task-oriented and have organizational skills.
12. Excellent, polished patient interaction skills. Ability to communicate professionally with patients.
13. Exceptional customer service and phone etiquette.
14. Energetic with a desire to learn and develop new skills.

EDUCATION AND EXPERIENCE:

1. High School Diploma or its equivalent.
2. One (1) year of experience in customer service.
3. Basic Life Support (BLS) Certification.

BENEFITS:

1. Short and Long Term Disability Plans.
2. Basic Life and Voluntary Insurance Plans with AD&D.
3. 401(k) with a 2-year vesting.

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting-edge healthcare to our patients, our communities, and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Employment for this position is contingent upon the successful completion of a background check and drug screening.