Medical Receptionist II Liverpool Cardiology Office

Trinity Health; Hartford (CT); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as a receptionist, where you will play a vital role in supporting office operations and delivering quality patient care. This position offers a dynamic work environment, allowing you to engage with a diverse team while promoting a healthy workplace. You'll be responsible for managing communications, maintaining schedules, and ensuring confidentiality. With opportunities for remote work after training, this role is perfect for those looking to make a meaningful impact in the healthcare sector. Embrace the chance to grow professionally while contributing to a culture of diversity and inclusion.

Qualifications

• 1-2 years' experience preferred in a similar role.
• Knowledge of office equipment and service terminology is essential.

Responsibilities

• Support office operations to provide efficient patient care.
• Handle incoming and outgoing calls while maintaining professionalism.
• Collaborate with team members to ensure streamlined patient experience.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Office Equipment Knowledge

Organizational Skills

Education

High School Diploma

Business or Secretarial Training

Tools

PC

Telephone

Copier

Email

Fax

Job description

Employment Type:

Full time

Shift:

Description:

• Position Summary:

  The receptionist supports office operations, working independently and with staff to provide efficient, cost-effective, quality patient care.

  Responsibilities include:

  • Promoting a healthy work environment
  • Collaborating with CNY Family Group
  • Reviewing CCDs and routing to appropriate team members
  • Communicating regularly with management about goals and concerns
  • Handling incoming and outgoing phone calls
  • Scanning and faxing documentation

• Performance Criteria:

  • Ensure a streamlined patient experience
  • Maintain accurate schedules based on provider preferences
  • Meet performance measures and complete tasks on time
  • Work collaboratively with staff and management

• Communication:

  • Maintain confidentiality of patient, family, and employee information
  • Answer and route calls appropriately
  • Use proper diction and grammar

• Customer Service:

  • Maintain professionalism and tact
  • Remain courteous and calm during interruptions
  • Adhere to confidentiality policies

• Service Skills:

  • Distribute messages, packages, supplies
  • Support daily operations
  • Maintain a safe environment

• Equipment:

  • Competency with PC, telephone, copier, email, fax

• Qualifications:

  • High school diploma or equivalent; business or secretarial training a plus
  • 1-2 years' experience preferred
  • Knowledge of office equipment and service terminology
  • Excellent communication and interpersonal skills

• Work Environment:

  • Office setting, possible remote work after training

• Physical Demands:

  • Light work: standing, walking, sitting, lifting

• Supervision:

  • Managed by Supervisor or Coordinator

• Pay Range:

  $17.75 - $23.60, based on experience and location

Our Commitment to Diversity and Inclusion: Trinity Health values diversity, equity, and inclusion. We are an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.