Medical Receptionist II Liverpool Cardiology Office

St. Joseph's Health; City of Syracuse (NY); On-site; Full time

Job summary

A leading healthcare provider in Syracuse is seeking a Medical Receptionist II for their Liverpool Cardiology Office. This full-time role involves supporting office operations, scheduling appointments, and ensuring a streamlined patient experience. Ideal candidates will have strong communication and customer service skills, along with a high school diploma. The position may offer a remote option and requires light physical work.

Qualifications

• 1-2 years’ experience preferred.
• Good communication and customer service skills required.

Responsibilities

• Scheduling and updating appointments.
• Handling incoming and outgoing calls.
• Maintaining confidentiality and greeting visitors.

Skills

Communication

Interpersonal Skills

Customer Service

Education

High school diploma or equivalent

Business or secretarial training

Tools

PC

Phone

Copier

Fax

Email

Job description

Medical Receptionist II Liverpool Cardiology Office

Join us to apply for the Medical Receptionist II Liverpool Cardiology Office role at St. Joseph's Health.

Description: The receptionist supports office operations, working independently and with other staff to provide efficient, cost-effective, quality patient care.

Position Summary

Full-time position with shifts to be determined. Responsibilities include scheduling appointments, reviewing provider schedules, collaborating with management, pre-registration tasks such as billing and collecting co-pays, patient check-in/out, phone support, documentation, and maintaining a safe environment.

Responsibilities Include But Are Not Limited To

• Promoting a healthy work environment
• Scheduling and updating appointments based on provider preferences
• Communicating with management about goals and concerns
• Pre-registration tasks: reviewing revenue reports, billing, collecting payments
• Patient check-in and check-out
• Handling incoming and outgoing calls, scanning, faxing, confirmation calls

Performance and Communication

• Ensuring a streamlined patient experience, attention to schedule accuracy, meeting performance measures, and working collaboratively
• Maintaining confidentiality, greeting visitors, routing calls, using proper communication skills

Customer Service and Skills

• Professional manners, tact, courteous communication, confidentiality adherence
• Receiving/distributing messages, implementing daily operations, maintaining safety
• Competency with PC, phones, copier, fax, email, and office supplies

Qualifications

High school diploma or equivalent; business or secretarial training a plus. 1-2 years’ experience preferred. Good communication, interpersonal, and customer service skills required.

Work Environment & Physical Demands

Office setting, possible remote option. Light physical work involving standing, walking, sitting, lifting.

Additional Information

Supervised by manager or coordinator. Pay range: $17.75-$23.60, based on experience, skills, and education. Trinity Health promotes diversity and inclusion, and is an equal opportunity employer.