Medical Receptionist II Liverpool Cardiology

Trinity Health; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Medical Receptionist II to join their team. This role is pivotal in ensuring efficient office operations and delivering quality patient care. The ideal candidate will thrive in a collaborative environment, handling phone support, managing schedules, and maintaining confidentiality. With a focus on customer service, you will interact with patients and staff, ensuring a smooth experience for all. If you are detail-oriented and possess strong communication skills, this opportunity offers a chance to contribute to a caring and diverse workplace.

Qualifications

• 1-2 years’ experience preferred in a similar role.
• Participation in ongoing education is expected.

Responsibilities

• Support office operations and provide quality patient care.
• Collaborate with staff and management to meet performance measures.

Skills

Customer Service Orientation

Excellent Communication Skills

Interpersonal Skills

Education

High School Diploma

Business or Secretarial Training

Tools

PC Terminals

Fax Machine

Email

Telephone

Copier

Job description

Medical Receptionist II Liverpool Cardiology

Join to apply for the Medical Receptionist II Liverpool Cardiology role at Trinity Health

Position Summary:

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost-effective, quality patient care.

Employment Details:

• Employment Type: Full time
• Shift: Description: See below

Responsibilities Include But Are Not Limited To:

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing calls
• Scanning and faxing documentation

General Performance Criteria:

• Perform critical functions that lead to a streamlined patient experience
• Ensure schedules are accurate based on provider preferences and standards
• Meet performance measures and complete job functions by review date
• Work collaboratively with staff and management

Communication:

• Maintain confidentiality regarding patients, families, employees, and service-specific information
• Answer and route phone calls appropriately, record messages when necessary
• Use proper diction and grammar in conversations

Customer Service:

• Employ professional manners and tact in all dealings
• Remain courteous and calm during interruptions
• Adhere to hospital confidentiality policies

Service Specific Skills:

• Distribute messages, packages, and supplies appropriately
• Implement daily operations of the service environment
• Maintain a safe and secure environment

Equipment:

• Competency with PC terminals, telephones, copier, email, fax machine

Qualifications:

High school diploma or equivalent; business or secretarial training a plus. 1-2 years’ experience preferred. Participation in ongoing education is expected.

Additional Requirements:

Knowledge of office equipment and service-related terminology, excellent communication and interpersonal skills, customer service orientation.

Work Environment & Physical Demands:

Office setting, light physical activity, remote work options may be available post-training.

Work Contact Group:

Interactions with all services, staff, patients, visitors, regulatory agencies.

Supervision:

Managed by a supervisor or coordinator.

Pay Range:

$17.75 - $23.60, based on experience, skills, education, and location.

Our Commitment to Diversity and Inclusion:

Trinity Health values diversity, equity, and inclusion, providing equitable care and fostering a respectful workplace. We are an Equal Opportunity Employer.