Medical Receptionist II Family Physicians East Fayeteville

St. Joseph's Health; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Receptionist II to support office operations in Syracuse, NY. This full-time role requires strong communication and customer service skills, and involves collaborating with medical staff to ensure quality patient care. Applicants should possess a high school diploma and ideally have 1-2 years of experience in a similar role.

Qualifications

• High school graduate or equivalent required.
• One to two years of experience preferred.
• Customer service orientated.

Responsibilities

• Support office operations and promote a healthy work environment.
• Collaborate with staff and management on goals.
• Handle incoming and outgoing phone calls.

Skills

Communication

Customer Service

Attention to Detail

Education

High school graduate or equivalent

Job description

Medical Receptionist II Family Physicians East Fayeteville

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• We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• To be world-renowned for passionate patient care and outstanding clinical outcomes.
  

Employment Type

Full time

Shift

Description:

Vision

• Mission Statement:
• We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• To be world-renowned for passionate patient care and outstanding clinical outcomes.
  

Core Values

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
  
  

Position Summary

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities Include But Are Not Limited To

Promote a healthy work environment

Work collaboratively with CNY Family Group

Review CCDs for CNY Family Group and route to appropriate team members

Collaborate and communicate regularly with management regarding goals, needs/concerns

Phone support – Incoming and outgoing phone calls

Scanning and faxing documentation

General Performance Criteria

• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management
  
  

Communication

• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
  
  

Customer Service

• Employs professional manners and tact in all dealings.
  
  

Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

• Customer service orientated.
• Adheres to hospital confidentiality statement.
  
  

Service Specific Skills

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.
  
  

Equipment

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine
  
  

Education, Training, Experience, Certification And Licensure

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, Or Other Requirements

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment And Hazards

Office setting – exposure Class I or II; service specific.

Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity

Physical Demands

Light work – standing, walking, sitting, and lifting.

Work Contact Group

All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By

Manager or Coordinator

Pay Range: $17.75-$23.60

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

• Purpose Purpose
  
  

101 Union Syracuse

Attachments

• Job Description Purpose
  
  

Job Description Purpose

Attachments

Business Process History

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

00596755

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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