Medical Receptionist I - UMC Resident Clinic - 526547

University of Alabama; Tuscaloosa (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare institution in Tuscaloosa is seeking a Medical Receptionist I to manage patient interactions, handle calls, and ensure smooth clinic operations. The ideal candidate will excel in customer service and possess strong communication skills. This role involves scheduling appointments, collecting payments, and maintaining patient records while adhering to HIPAA regulations.

Qualifications

• One year of general office or customer service experience required.
• Student or Graduate Assistant experience considered.

Responsibilities

• Receives, screens, and handles incoming calls.
• Schedules and greets patients, collects payments.
• Ensures effective patient flow in the clinic.

Skills

Communication

Customer Service

Data Entry

Cashier Functions

Education

High School diploma

Job description

Medical Receptionist I - UMC Resident Clinic - 526547

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  Tuscaloosa, Alabama, United States
  

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  CCHS
  

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  Health Care / Social Services
  


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  Office/Clerical Support
  


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  Retail/Sales/Customer Service
  

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  Regular Full-time (Benefits eligible)
  

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  Closing at: May 19 2025 - 22:55 CDT
  

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Pay Grade/Pay Range: Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)

Department/Organization: 208445 - UMC Gold

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm; limited nights/weekends

Job Summary: The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.

Additional Department Summary: Performs a variety of functions to create a friendly, welcoming, and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately.

Required Department Minimum Qualifications: High School diploma or the equivalent and one (1) year of general office or customer service experience. Student or Graduate Assistant, Intern, or student-oriented experience will be considered. To be considered, student experience must be detailed in the employment section on the application.

Skills and Knowledge: Efficient and accurate computer and data entry skills. Ability to perform cashier functions - accepting payments, making change, and balancing end of day processes. Excellent communication, public relations, customer service, and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization. Ability to exercise utmost discretion, diplomacy, and tact inpatient and staff interactions. Ability to learn and consistently deliver patient-centered high-quality customer-friendly service. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster