Medical Receptionist I, Foot and Ankle

HealthPartners; Saint Louis Park (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Receptionist I to join their Foot and Ankle team. The role involves managing patient interactions in a call center and at the front desk, ensuring high-quality service. Candidates should have strong communication skills, experience with office tools, and a commitment to patient confidentiality. The position offers a full-time schedule with a comprehensive benefits package.

Benefits

Medical and dental insurance

Retirement plan

Time off

Tuition reimbursement

Employee assistance program

Onsite clinic

Qualifications

• 6 months related experience required.
• Proficiency with office equipment like PCs and telephones.
• Knowledge of medical terminology is desirable.

Responsibilities

• Handles incoming calls maintaining high availability.
• Greets patients and collects co-pays.
• Schedules appointments and manages clerical duties.

Skills

Accurate computer skills

Communication skills

Customer service skills

Confidentiality

Tools

Telephone

PC

Printer

Copier

Fax machine

Job description

Park Nicollet is hiring a Medical Receptionist I to join our Foot and Ankle team! Join us as a Partner for Good and help improve the care and experience for our patients and their families.

Position Summary:

Call Center: Handles incoming calls in a call center environment, maintaining at least 93% availability, and follows department guidelines and processes.

Front Desk: Greets patients, collects co-pays, schedules appointments and referrals, and supports clerical duties.

Supports the department/site by providing quality, courteous service to patients.

Work Schedule:

Full-time 1.0 FTE, Monday through Friday, 8am-4:30pm. Hours may vary depending on assignment, e.g., 7:30am-4pm.

Required Qualifications:

6 months related experience.

Accurate computer and keyboarding skills.

Knowledge of age-related growth and development principles for patient safety and service.

Proficiency with telephone, headsets, PC, printer, copier, and fax machine.

Preferred Qualifications:

Some medical background preferred.

Strong verbal and written communication skills.

Excellent human relations, customer service, listening, and telephone etiquette skills.

Knowledge of medical terminology is desirable.

Comfort in collecting copays and race collection.

Ability to maintain good patient relations and confidentiality.

Ability to work in a fast-paced, structured environment.

Ability to sit and key for long periods.

Benefits:

Competitive benefits package including medical and dental insurance, retirement, time off, tuition reimbursement, employee assistance, onsite clinic, and more.