Medical Receptionist I - Family Medicine - Westside

Baptist Health Care; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Baptist Health Care is seeking a Medical Receptionist I for the Westside Family Medicine location. The role involves greeting patients, collecting and entering demographics and insurance details, scheduling appointments, and handling payments with accuracy.

The position requires excellent communication, strong organizational skills, and proficiency with computers and office software. You will work in a patient-centered environment focused on service and coordination with providers.

Qualifications

• Excellent communication, verbally and in writing.
• Strong organizational and time-management abilities.
• Proficient with computers and practice management software.
• Able to provide courteous customer service and handle inquiries professionally.

Responsibilities

• Greet visitors and register patients in the practice management system.
• Enter patient demographics and verify insurance information.
• Schedule appointments and send reminders; manage no-shows.
• Collect copays and explain financial responsibilities to patients.
• Verify insurance benefits and process authorizations as needed.
• Coordinate referrals and communicate with staff and providers.
• Answer incoming calls promptly and professionally.
• Reconcile daily charges and payments with accuracy.
• Maintain patient records with accurate information.

Skills

Excellent communication

Organizing skills

Prioritization

Computer skills

Customer service

Complaint handling

Education

High School Diploma or Equivalent

Job description

Medical Receptionist I - Family Medicine - Westside

FL, United States

Job Description

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Maintains responsibility for smooth coordination and documentation of patient referral information.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
• Verifies health insurance eligibility and understands copays, co-insurance, and deductibles.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance).
• Reconciles daily charges and payments with high degree of accuracy.

Qualifications

• High School Diploma or Equivalent Required

Required Skills, Knowledge and Abilities

• Excellent communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill and confident with use of computers and related software applications.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11339
• Job Category Clerical
• Posting Date 11/11/2026, 06:14 PM
• Locations 6715 W Highway 98, Pensacola, FL, 32506, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT