Medical Receptionist - Harriman, TN

Crossroads; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Crossroads Treatment Centers is seeking a dedicated individual for a customer service role focused on patient care in addiction treatment. Responsibilities include guiding patients through the intake process, maintaining financial records, and providing clerical support. This position offers the opportunity to impact lives positively while working in a supportive team environment.

Benefits

Comprehensive training provided

Mileage reimbursement

Medical, Dental, and Vision Insurance

401(k) options with match program

Annual Continuing Education Allowance

Participation in community events

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived experience with addiction is a plus.

Responsibilities

• Provide excellent customer service during patient check-in and daily operations.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screening.

Skills

Customer service

Clerical support

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers Job Description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider specializing in outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/buprenorphine. Established in 2005, we have grown to over 100 clinics across nine states, remaining physician-led and patient-focused. We are dedicated to supporting our patients’ medical and personal recoveries from substance use disorder.

Responsibilities

• Provide excellent customer service during patient check-in, payment processing, and daily operations.
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
• Guide new patients through their intake process to ensure an exceptional experience.
• Collect urine and saliva samples for drug screening as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Minimum Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived experience with addiction is a plus.

Work Schedule

Monday - Friday; 8:00 am - 4:30 pm / 7:30 am - 4:00 pm

Additional Benefits and Perks

• Impact many lives daily.
• Comprehensive training provided, especially for those new to the field.
• Mileage reimbursement (if applicable), matching the current IRS rate.
• Participation in community events promoting belonging and education, including cookouts, fairs, parades, school outreach, and holiday events.
• Opportunity to save lives every day.
• Medical, Dental, and Vision Insurance.
• Various 401(k) options, including a match program with no vesting period.
• Annual Continuing Education Allowance in related fields.