Medical Receptionist-Gloucester-Family Medicine

Beth Israel Lahey Health; New Jersey; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Front Desk/Clerical Associate for Primary Care. This role is the first in-person contact for patients and staff, and it sets the tone for a positive patient experience.

You will handle phone calls, patient registration, scheduling, co-pay collection and appointment confirmations, contributing to timely and efficient care delivery.

The position requires strong communication, multitasking and computer skills to support clinicians and ensure accurate records.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of experience in a high-volume customer service role.
• Ability to multitask and communicate effectively.

Responsibilities

• Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
• This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Skills

Strong customer service

Strong PC skills

Effective written and verbal comms

Multitasking

Education

High School Degree or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience.

Key Responsibilities

• Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
• This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Education and Experience

Education - High School Degree or GED

Experience: A minimum of 1 year of experience in a high-volume customer service-related position.

Skills and Knowledge

• Strong customer service skills
• Strong PC skills
• Effective written and verbal communication skills
• Ability to multitask

Pay Range

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.